Order Printer Pro: PDF Invoice
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Not impressed!
I tried contacting you 4 times regarding Order Printer which I have used since 2017, as all of a sudden the images on my invoices were not working properly and zero contact from you. Maybe it was because I installed and made the invoice and paid for it in 2017 and you were not getting a subscription from me. Well I have just installed this version, it has kept the original invoice I have always used and what a surprise, it works fine.
You desreve the 1 star review as you now cost my business a monthly subscription from your greed.
I am looking for an alternative now as I do not want to give you any more money.
They keep updating the product, and we keep suffering with their updates, now, our team has experienced interruptions for many times, this has delayed our shipment process which depends on this app. Now, we started using shopify native order printer app, converted all the template codes that we optimised by using ai solutions. we don't recommend at all....
Your kind words mean a lot to us! We strive to provide the best possible service and are glad to have been able to do that for you. If there's anything else we can do to help, please don't hesitate to reach out 😊
Kind Regards,
Sarah / FORSBERG+two
Misleading billing. You will be billed after your store has 50 orders in the month even if you haven't actually used the app at all.
I should not be billed when the app his not been used at all. I may have had over 50 orders, but not a single one used Order Printer Pro for anything. No receipts, custom layouts, etc were ever printed or processed in any way. I just paid for literally nothing.
Thank you for your feedback. Our pricing is based on your store's orders per month, as can be seen in the pricing and subscription details when installing apps.
Kind Regards,
Bjorn
it refused to connect
VERY SLOW APP
The billing is incredibly misleading. The pricing is based on the total number of Shopify orders, not just the orders processed through the app. When I raised this with support, they simply pointed me to an article about their pricing. Why not be upfront about it from the start instead of resorting to these bait-and-switch tactics?
I wish Shopify would enforce clearer pricing structures with their developers. What difference does it make how many orders my store gets if I’m not even using the app?
To make matters worse, support almost seemed to encourage me to leave a negative review.
Hello,
Thank you for your feedback. We're truly sorry to hear that you're not satisfied with your experience. We take all concerns seriously, and we've already reached out to you to work together on a solution. Our goal is always to provide the best service and ensure that any issues are promptly addressed. Please feel free to contact us if there’s anything further we can do to assist.
Kind regards,
Team Shop Circle
POS software that charges you money even when you don't use it!
FRAUDULENT! Steer clear from this app.. they don't even tell you this or update you but they've been charging me $10 / month for YEARS. And I had no idea nor did I ever approve these charges.
To give some true context on this review. Decoralist installed the app and approved the app charges in 2020, as can be seen both in the Shopify Partner Dashboard, and on their own activity feed. We've provided screenshots of this from Shopify's own systems etc.
They've then forgotten they installed the app, even though Order Printer Pro would have been both showing in their Installed apps list, and on their monthly Shopify invoice every month since they installed and approved the app subscription.
They've now come to us and demanded a refund for 3 years that they "didn't know" they had the app installed. We gave 3 months refund, which we feel is fair, especially when such words as "fraudulent" are being thrown around.
Long story short, they installed and subscribed to the app, demanded a refund 3 years later, and are now leaving this review because they didn't get their way.
It's rare that strange situations come up like this, thankfully. Hopefully our other 800+ 5 star reviews help show what we are really about.
Kind regards,
Bjorn Forsberg
Founder - FORSBERG+two
I am really frustrated with this app. I have repeatedly asked this group how to remove the unnecessary information that displays at the top and bottom of every invoice. They will-not provide the information.
I'm sorry you are frustrated, but we have replied to all of your emails with instructions on how to remove the header/footer info added by your browser.
We've tried to help you, even though you have been rude and abusive each time you've contacted us.
Please uninstall the app, we don't accept this type of behaviour.
Kind regards,
Bjorn Forsberg
Founder - Order Printer Pro by FORSBERG+two
customer service just ignores... no reply for days... app is not bad, but not
worth the money in my opinion.
Sorry to hear you didn't receive the reply we sent to you. The support team did reply the same day with the information requested. See screenshot: https://www.evernote.com/l/AO_sHE1ngjxD27kO5Znyt0zyersYgq8W_H0B/image.png
Our team has forwarded that to you again now, in case it got lost somehow :)
Many thanks,
Bjorn Forsberg
Founder - Order Printer Pro by FORSBERG+two