Order Printer Pro: Invoice App , 1,181件のレビュー

総合評価
4.9
評価レベルごとの件数
  • 評価の96%は5つ星です
  • 評価の2%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の1%は1つ星です
2023年9月11日

FRAUDULENT! Steer clear from this app.. they don't even tell you this or update you but they've been charging me $10 / month for YEARS. And I had no idea nor did I ever approve these charges.

Decoralist
イギリス
アプリの使用期間:約3年
FORSBERG+two ApSが返信しました 2023年9月13日

To give some true context on this review. Decoralist installed the app and approved the app charges in 2020, as can be seen both in the Shopify Partner Dashboard, and on their own activity feed. We've provided screenshots of this from Shopify's own systems etc.

They've then forgotten they installed the app, even though Order Printer Pro would have been both showing in their Installed apps list, and on their monthly Shopify invoice every month since they installed and approved the app subscription.

They've now come to us and demanded a refund for 3 years that they "didn't know" they had the app installed. We gave 3 months refund, which we feel is fair, especially when such words as "fraudulent" are being thrown around.

Long story short, they installed and subscribed to the app, demanded a refund 3 years later, and are now leaving this review because they didn't get their way.

It's rare that strange situations come up like this, thankfully. Hopefully our other 800+ 5 star reviews help show what we are really about.

Kind regards,
Bjorn Forsberg
Founder - FORSBERG+two

2024年3月5日

NOT ABLE TO INSTALL!
There is no function to delete the Logo Pic so i tried to uninstall and install again but it wont let me reinstall it a second time.

YogiSeat
ドイツ
FORSBERG+two ApSが返信しました 2024年3月7日

Hi there,

Sorry to hear you had troubles re-installing the app. The app can be re-installed by clicking the "Get App" button above, or by using the install links found on our website and/or help center.

Our support team have also sent you the direct link to your email, and are more than happy to help if you need help with anything else in the future :)

Hope it helps, and wish you a wonderful week!

Bjorn Forsberg
Founder - Order Printer Pro by FORSBERG+two

2020年3月30日

I am really frustrated with this app. I have repeatedly asked this group how to remove the unnecessary information that displays at the top and bottom of every invoice. They will-not provide the information.

paxton hardware ltd
アメリカ合衆国
アプリの使用期間:1年以上
FORSBERG+two ApSが返信しました 2020年3月30日

I'm sorry you are frustrated, but we have replied to all of your emails with instructions on how to remove the header/footer info added by your browser.

We've tried to help you, even though you have been rude and abusive each time you've contacted us.

Please uninstall the app, we don't accept this type of behaviour.

Kind regards,
Bjorn Forsberg
Founder - Order Printer Pro by FORSBERG+two

2020年7月19日

Takes Too much to Load the orders., If we select 50 order in orders dashboard it takes more than 30 minutes to print.

Itsy Bitsy
インド
アプリの使用期間:12ヶ月
2020年8月5日

Das Bestellformular ging bei mir nicht. Der Support hat es in 1,5 Wochen auch nicht hinbekommen. Ich habe es gelöscht.

Verwalterenergie
ドイツ
アプリの使用期間:10ヶ月
FORSBERG+two ApSが返信しました 2020年8月6日

Thanks for the review, and sorry for the frustration. We have been emailing with you multiple times over the past week, trying to help you with the issue and providing multiple solutions. I see that you did not try the solution we sent over in our last mail, we'd love to help further if you would like to.

Ps. You are posting the review on the wrong app, you were using our OrderlyEmails app ;)

Kind regards,
Bjorn Forsberg
Founder - FORSBERG+two

2021年6月22日

It advertises that theres a free plan available. After downloading the app, it forces you to pay $10 a month

Street Aero
アメリカ合衆国
アプリの使用期間:7ヶ月
FORSBERG+two ApSが返信しました 2021年6月23日

Thank you for your review. However, I think there is some confusion or misunderstanding here.

Based on the number of orders your store had in the past month (don't want to post the actual number publicly here), the app is correct in asking you to subscribe to the paid plan. You are a long way over the free plan limit of 50 orders a month.

You are correct that the app has a free plan, for stores with less than 50 orders a month. For stores with more than 50 orders a month, the app costs $10/month for unlimited orders. The app will not charge you anything if you have less than 50 orders a month.

Again, you can see the full details of our pricing plans in the "Pricing" section of our Shopify App Store listing.

Hope that makes sense. Please let us know if any questions come up, and have a great day!

Bjorn Forsberg
Founder - Order Printer Pro by FORSBERG+two

2020年5月26日

customer service just ignores... no reply for days... app is not bad, but not
worth the money in my opinion.

njom FOODS
エストニア
アプリの使用期間:7ヶ月
FORSBERG+two ApSが返信しました 2020年5月27日

Sorry to hear you didn't receive the reply we sent to you. The support team did reply the same day with the information requested. See screenshot: https://www.evernote.com/l/AO_sHE1ngjxD27kO5Znyt0zyersYgq8W_H0B/image.png

Our team has forwarded that to you again now, in case it got lost somehow :)

Many thanks,
Bjorn Forsberg
Founder - Order Printer Pro by FORSBERG+two

2020年8月31日

They'll charge you even if you try the 'free' version.

Cure Collection
アメリカ合衆国
アプリの使用期間:約2ヶ月
FORSBERG+two ApSが返信しました 2020年9月2日

Sorry to hear you were surprised by the pricing of the app. I've double checked your account, and the app did correctly add the charge only after you crossed the 50 order limit for the month. This is of course after your 14 day free trial had expired, which is not counted.

As stated above in the Shopify App Store (under Pricing) the app is free for any store with less than 50 orders per month. For stores with more than 50 orders per month, the app costs $10 for that month.

You cannot use the "free version" if your account has more than 50 orders in a month, as mentioned in the pricing.

Of course we don't want anyone to be disappointed after using our apps, so we're issuing a full refund to your account :)

Please do let us know if you need anything else.

Kind regards,
Bjorn Forsberg
Founder - Order Printer Pro by FORSBERG+two

2020年5月20日

Cannot find the pause or delete app button. Very cheeky! Not sure why someone would pay $10 for what Shopify already provides for free?

Red Bay Coffee
アメリカ合衆国
アプリの使用期間:約2ヶ月
FORSBERG+two ApSが返信しました 2020年5月21日

Thanks for the feedback, and sorry for the frustration. Our support team has reached out to you with instructions on how you can uninstall/cancel any Shopify app you have installed, which is the same for Order Printer Pro:

1- In your Shopify admin
2- Go to the "Apps" page
3- Click the "Delete" button next to Order Printer Pro

This both removes the app from your admin, and also cancels any subscription or trial on your account.

Stay safe and best of luck with your store.

Bjorn Forsberg
Founder - Order Printer Pro by FORSBERG+two

2023年1月9日

Unübersichtlich, Rechnungen werden teils gar nicht erstellt. Für 3 Bestellungen im Monat OK....Alles andere Schmutz!

FOLLOWERDISCOUNT
ドイツ
アプリの使用期間:約1ヶ月
FORSBERG+two ApSが返信しました 2023年1月9日

Guten Morgen,

I'm sorry to see you didn't have a good experience with our app. I checked our support tools and it looks like you haven't contact support before, so we'd love to hear from you so we can help with any issues you are having.

Our support team is available 24/7 using the in-app contact widget, or on hello@orderprinterpro.com

Kind regards,
Bjorn Forsberg
Founder - Order Printer Pro by FORSBERG+two

In German:

Es tut mir leid zu sehen, dass Sie keine guten Erfahrungen mit unserer App gemacht haben. Ich habe unsere Support-Tools überprüft und es sieht so aus, als hätten Sie den Support noch nie kontaktiert. Wir würden uns also freuen, von Ihnen zu hören, damit wir Ihnen bei allen Problemen helfen können.

Unser Support-Team ist rund um die Uhr über das In-App-Kontakt-Widget oder unter hello@orderprinterpro.com erreichbar

Mit freundlichen Grüßen,
Björn Forsberg
Gründer - Order Printer Pro von FORSBERG+two