Order Printer Pro: Invoice App
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Omtaler (1 622)
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Etter vurdering
The billing is incredibly misleading. The pricing is based on the total number of Shopify orders, not just the orders processed through the app. When I raised this with support, they simply pointed me to an article about their pricing. Why not be upfront about it from the start instead of resorting to these bait-and-switch tactics?
I wish Shopify would enforce clearer pricing structures with their developers. What difference does it make how many orders my store gets if I’m not even using the app?
To make matters worse, support almost seemed to encourage me to leave a negative review.
Hello,
Thank you for your feedback. We're truly sorry to hear that you're not satisfied with your experience. We take all concerns seriously, and we've already reached out to you to work together on a solution. Our goal is always to provide the best service and ensure that any issues are promptly addressed. Please feel free to contact us if there’s anything further we can do to assist.
Kind regards,
Team Shop Circle
Misleading billing. You will be billed after your store has 50 orders in the month even if you haven't actually used the app at all.
I should not be billed when the app his not been used at all. I may have had over 50 orders, but not a single one used Order Printer Pro for anything. No receipts, custom layouts, etc were ever printed or processed in any way. I just paid for literally nothing.
Thank you for your feedback. Our pricing is based on your store's orders per month, as can be seen in the pricing and subscription details when installing apps.
Kind Regards,
Bjorn
I've uninstalled this app a long time ago. Why am I still being charged?
Thank you for your feedback, and we’re sorry to hear about your experience.
To help resolve this, we’ve previously reached out to you via your store email to provide assistance but didn’t receive a response.
We’d love the opportunity to make things right. Please get in touch with us so we can ensure everything is sorted out promptly. Your satisfaction is very important to us.
The Shop Circle Team
Cannot use free version. Forces to start trial immediatly.
Thanks for the feedback. I think there may be some confusion here, as the app does ask you to subscribe, but then the app will not charge you if you have less than 50 orders per month on the free plan. It also includes a 14 day free trial, so even if you have more than 50 orders you can try it risk free.
So as long as you have less than 50 orders / month the app remains free for you to use :)
Please do get in contact with our support team if any other questions come up, or you need help with anything else.
Kind regards,
Bjorn Forsberg
viel zu teuer
Sorry to hear Order Printer Pro wasn't a good fit for your business.
Kind Regards,
Sarah
Mir zeigt es auf einmal nur noch die letzten 12 Rechnungen an. Ich finde nirgends die zurückliegenden Rechnungen. Absolute Katastrophe da ich ALLE Rechnungen benötige für meine Steuererklärung! Vielleicht meldet sich ja hier wer von Support. ?!
Guten tag, and thank you for the feedback. Our support team has reached out to you with instructions on how you can easily access and generate documents for any order in your store using the app, including historical orders :)
Note: Leaving 1-star reviews with questions or support queries is generally a lot slower than contacting our support team directly. Shopify delays publishing reviews for up to 24 hours. Our support team is available 24/7, 7 days a week and have an average reply time of under 20 minutes.
We are more than happy to help with any questions or help you require.
Kind regards,
Bjorn Forsberg
Business Owner - Order Printer Pro by FORSBERG+two
LIES as usual !
Free version doesn't exist.
Impossible to do anything without subscribing for $10 USD.
Will be reported as misleading and false advertisement!
UNINSTALLED
Thanks for the review. To avoid such situations in the future, we would suggest reading the Pricing section before installing apps. As explained in the Pricing section, the free plan is for stores with less than 50 orders per month. You do need to subscribe to the plan that matches your own store, with all plans having a free trial so you can try the app risk free first.
Kind regards,
Bjorn Forsberg
FRAUDULENT! Steer clear from this app.. they don't even tell you this or update you but they've been charging me $10 / month for YEARS. And I had no idea nor did I ever approve these charges.
To give some true context on this review. Decoralist installed the app and approved the app charges in 2020, as can be seen both in the Shopify Partner Dashboard, and on their own activity feed. We've provided screenshots of this from Shopify's own systems etc.
They've then forgotten they installed the app, even though Order Printer Pro would have been both showing in their Installed apps list, and on their monthly Shopify invoice every month since they installed and approved the app subscription.
They've now come to us and demanded a refund for 3 years that they "didn't know" they had the app installed. We gave 3 months refund, which we feel is fair, especially when such words as "fraudulent" are being thrown around.
Long story short, they installed and subscribed to the app, demanded a refund 3 years later, and are now leaving this review because they didn't get their way.
It's rare that strange situations come up like this, thankfully. Hopefully our other 800+ 5 star reviews help show what we are really about.
Kind regards,
Bjorn Forsberg
Founder - FORSBERG+two
I am really frustrated with this app. I have repeatedly asked this group how to remove the unnecessary information that displays at the top and bottom of every invoice. They will-not provide the information.
I'm sorry you are frustrated, but we have replied to all of your emails with instructions on how to remove the header/footer info added by your browser.
We've tried to help you, even though you have been rude and abusive each time you've contacted us.
Please uninstall the app, we don't accept this type of behaviour.
Kind regards,
Bjorn Forsberg
Founder - Order Printer Pro by FORSBERG+two
Unübersichtlich, Rechnungen werden teils gar nicht erstellt. Für 3 Bestellungen im Monat OK....Alles andere Schmutz!
Guten Morgen,
I'm sorry to see you didn't have a good experience with our app. I checked our support tools and it looks like you haven't contact support before, so we'd love to hear from you so we can help with any issues you are having.
Our support team is available 24/7 using the in-app contact widget, or on hello@orderprinterpro.com
Kind regards,
Bjorn Forsberg
Founder - Order Printer Pro by FORSBERG+two
In German:
Es tut mir leid zu sehen, dass Sie keine guten Erfahrungen mit unserer App gemacht haben. Ich habe unsere Support-Tools überprüft und es sieht so aus, als hätten Sie den Support noch nie kontaktiert. Wir würden uns also freuen, von Ihnen zu hören, damit wir Ihnen bei allen Problemen helfen können.
Unser Support-Team ist rund um die Uhr über das In-App-Kontakt-Widget oder unter hello@orderprinterpro.com erreichbar
Mit freundlichen Grüßen,
Björn Forsberg
Gründer - Order Printer Pro von FORSBERG+two