Order Printer Pro: PDF Invoice

This app deleted over a dozen collections in our store due to what they called a "bug."
When we reached out to support, their response was shockingly dismissive. They sent us an incomplete historical list of collections (going back 13 years) and basically told us it was our problem and to fix it ourselves. Zero compensation for the many hours we had to spend manually recreating everything and fixing the errors their bug caused.
This level of carelessness combined with terrible customer support makes this app a serious risk for any store. Save yourself the headache and look for a different order printer solution (or better yet, pester Shopify to provide this basic service with their platform). Terrible experience. Would not recommend.

Order Printer Pro has been a reliable tool for years. Their support team is responsive and consistently quick to resolve any issues.

Edited to re-add all the stars. Two days after my last update they have pushed a fix and now everything is working perfectly! Thank you!!!

We are finally moving to OPP as our main production printing tool (had no choice as Shopify’s printing templates are massively limited). However, I have to drop a couple of stars because they have had a bug in the printing extension for around a year. When printing from Safari on MacOS, it prints a blank page first. I asked them about it and they don’t seem to have anyone able to fix this simple bug. It bums me out because other than that it is awesome!

Previous Review: This app does the basics well right out of the box. The real power is in being able to customize the templates and add all different types of logic to get you where you need to be.

Wonderful app for our business. Very easy to use, and customize to our specific needs. Great customer support and they will assist you with custom requests also. Super helpful. We use it across all of our brands.

This app works great for us to share Quotes and Invoices that have a "Pay Online" button built in that brings the customer to the Shopify cart to pay. Luis with Tech Support was very quick and very helpful, great app!

I’m very happy with this app, and I would especially like to highlight the excellent technical support. Every question I had was handled with care, professionalism, and efficiency. The support team responded promptly, provided clear and helpful guidance, and made sure that all of my issues were fully resolved.

Overall, I’m satisfied and would gladly recommend this app.

Perfect for professionally looking invoices etc. The templates do need some tweaking, they often don't include everything you need from the start and may have some weird calculation quirks so pay attention to the sums and line items during testing. But you can either tweak them yourself or ask the support team in via live-chat to make changes and so far all my requests have been meat.

Amazing customer and tech support. Our enquiry was attended to within 60 seconds and the specifically 'designed' solution for our Order Printer Pro App was presented and useable within a couple of hours. Exceptional communication and service.
Further issues beyond their scope of works were also investigated and within the day what seemed to me as a monumental challenge was resolved. So impressed with the level of service and speed....haven't had this level of service in a very long time!

初めての設定でわからないことがあり、問い合わせも初めてさせていただきました。日本人で日本語のみで質問したにもかかわらず、わかりやすくサポートしてくれて、問題も無事解決しました。とても丁寧でよかったです。またよろしくお願いします。

Always helpful and their product works seamlessly for us.