Order Printer Pro: Invoice App , 1,217 条评论
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Unübersichtlich, Rechnungen werden teils gar nicht erstellt. Für 3 Bestellungen im Monat OK....Alles andere Schmutz!
Guten Morgen,
I'm sorry to see you didn't have a good experience with our app. I checked our support tools and it looks like you haven't contact support before, so we'd love to hear from you so we can help with any issues you are having.
Our support team is available 24/7 using the in-app contact widget, or on hello@orderprinterpro.com
Kind regards,
Bjorn Forsberg
Founder - Order Printer Pro by FORSBERG+two
In German:
Es tut mir leid zu sehen, dass Sie keine guten Erfahrungen mit unserer App gemacht haben. Ich habe unsere Support-Tools überprüft und es sieht so aus, als hätten Sie den Support noch nie kontaktiert. Wir würden uns also freuen, von Ihnen zu hören, damit wir Ihnen bei allen Problemen helfen können.
Unser Support-Team ist rund um die Uhr über das In-App-Kontakt-Widget oder unter hello@orderprinterpro.com erreichbar
Mit freundlichen Grüßen,
Björn Forsberg
Gründer - Order Printer Pro von FORSBERG+two
I tried to upload the code they sent through, and it doesn't work. I emailed them twice and still had no reply. I am disappointed with their total lack of communication.
Complicated to use if you don't know code, I reached out for help and was a waste of my time. All he did was send me links to pages I had already read and that took over 30 mins to send me 4 links.
Sorry for the frustrations, and that you didn't get the help you wanted.
Our support replied to you 4 times over a half hour period with in-depth answers to your questions (130+ word answers), which did include links to more resources if needed. They also replied to you and offered to help make the custom code changes for you, also when you contacted them about the same thing last week.
Fair enough if the answers were not what you wanted to hear, but saying support is a waste of time is not fair. They help thousands of people, offered to help you, and our other reviews are a good indicator.
I usually don't post replies like this, but I think it's important to show both sides, and stick up for our support team when they get unfair feedback.
Kind regards,
Bjorn
Founder - Order Printer Pro by FORSBERG+two
It says you can easily create and modify template but you need to be able to code to do this. It takes more time and work than it should.
Wonder if all the 4/5 star reviews are accurate.
Hey there,
Thanks for the feedback, and sorry to hear you found the customization process difficult. The templates only require changes to code if you want to change the overall layout of the documents. Our support team is always happy to help with anything you have trouble with customizing in the code yourself :)
Do feel free to get in contact if you would like any help with it.
Ps. Our great review ratings are from lots of hard work to create useful apps and providing great customer service, helping thousands of stores using the app :)
Kind regards,
Bjorn Forsberg
Founder - Order Printer Pro by FORSBERG+two
App kept on crashing for me. It installed fine but that's about it. So sick of spending so much time just trying to get an app to work even the first time.