Order Printer Pro: PDF Invoice

This app deleted over a dozen collections in our store due to what they called a "bug."
When we reached out to support, their response was shockingly dismissive. They sent us an incomplete historical list of collections (going back 13 years) and basically told us it was our problem and to fix it ourselves. Zero compensation for the many hours we had to spend manually recreating everything and fixing the errors their bug caused.
This level of carelessness combined with terrible customer support makes this app a serious risk for any store. Save yourself the headache and look for a different order printer solution (or better yet, pester Shopify to provide this basic service with their platform). Terrible experience. Would not recommend.

This app automatically calculates the plan you need to be on - so you are not able to manually select your plan according to the usage you anticipate (e.g we want to be able to generate invoices for select orders only).

Not impressed!

I tried contacting you 4 times regarding Order Printer which I have used since 2017, as all of a sudden the images on my invoices were not working properly and zero contact from you. Maybe it was because I installed and made the invoice and paid for it in 2017 and you were not getting a subscription from me. Well I have just installed this version, it has kept the original invoice I have always used and what a surprise, it works fine.

You desreve the 1 star review as you now cost my business a monthly subscription from your greed.

I am looking for an alternative now as I do not want to give you any more money.

They keep updating the product, and we keep suffering with their updates, now, our team has experienced interruptions for many times, this has delayed our shipment process which depends on this app. Now, we started using shopify native order printer app, converted all the template codes that we optimised by using ai solutions. we don't recommend at all....

Misleading billing. You will be billed after your store has 50 orders in the month even if you haven't actually used the app at all.

I should not be billed when the app his not been used at all. I may have had over 50 orders, but not a single one used Order Printer Pro for anything. No receipts, custom layouts, etc were ever printed or processed in any way. I just paid for literally nothing.

Mir zeigt es auf einmal nur noch die letzten 12 Rechnungen an. Ich finde nirgends die zurückliegenden Rechnungen. Absolute Katastrophe da ich ALLE Rechnungen benötige für meine Steuererklärung! Vielleicht meldet sich ja hier wer von Support. ?!

The billing is incredibly misleading. The pricing is based on the total number of Shopify orders, not just the orders processed through the app. When I raised this with support, they simply pointed me to an article about their pricing. Why not be upfront about it from the start instead of resorting to these bait-and-switch tactics?

I wish Shopify would enforce clearer pricing structures with their developers. What difference does it make how many orders my store gets if I’m not even using the app?

To make matters worse, support almost seemed to encourage me to leave a negative review.

FRAUDULENT! Steer clear from this app.. they don't even tell you this or update you but they've been charging me $10 / month for YEARS. And I had no idea nor did I ever approve these charges.

I am really frustrated with this app. I have repeatedly asked this group how to remove the unnecessary information that displays at the top and bottom of every invoice. They will-not provide the information.

They charge without using it also.