I have been using this app for awhile now but the last few times I've noticed it's not printing all my invoices causing delays in getting orders out to customers in a timely manner. There's no pattern in the ones it misses it seems to just pick and choose. Also I would love it if you could print over 50 at a time. I usually get 200+ orders at once and it's kind of a pain.
Hello and thank you for leaving your review. Order Printer can print up to 50 orders at this time using bulk actions: https://bit.ly/3h9vvEB. As for the issue you're seeing where invoices aren't printing, please feel free to get in touch with our support team directly so we can help troubleshoot this further: https://bit.ly/3egEEfa. -Oliver, Shopify Support
App is kinda clunky and not the easiest to use, but it's free and gives me the ability to print out gift packing lists for folks.
Thank you for this feedback! I'm sorry to hear that the app has been clunky for you - if you're having any technical issues with it, please contact our support team so we can have a look for you: https://bit.ly/2AWw5VA. - Brie, Shopify Support
I'm trying to add my store logo.....Is there any chance my own logo on the invoice? I don't know hoe to do it by codes if so... NEED HELP!
Hey, there! You can find instructions on how to add your logo to Order Printer templates here: https://bit.ly/392d5Ct. If you have trouble with it and you're using a free Shopify theme, our support team may be able to lend a hand. If you're using a third party theme, your theme developer should be able to help you out. Hope that helps! - Brie, Shopify Support
The app is having a problem right? This morning I cannot use, so I deleted it. Now I can't even install it again. Please fix this asap!
Hey, there! Sorry to hear you're having trouble using and installing the app. I'd like to find out more about the issues you're experiencing and help you to troubleshoot those. I'll send you an email shortly and we can take a look at it. Speak soon! - Brie, Shopify Support
This app saves my clients order management but today all templates where gone and the app can't start. Is this the same issue reported after Shopify updating something. My clients have some kind of panic now because they can't print any order slips with the QR codes I made for them in templates.
Thank you for writing your review and I'm sorry to hear that you've experienced this issue with the Order Printer app. I'd like to take a closer look at this to see what may have caused the loss of these templates, so I will send an email to you shortly to touch base with you on this. Please look out for that and get back to me there if you're still requiring assistance. -Victor, Shopify Support
This app includes items that have been cancelled or refunded, even though it is marked quantity 0, this is very confusing on the receipt printed. Any time the order is edited to add/remove items, this app prints out both the removed items and new items. It also doesn't work on iphone, so you must use the desktop interface to print your packing slips. Needs improvement.
Hi, there! Thank you for leaving your feedback here. I'd like to find out more about your packing slips printing out removed items - I'll send you an email shortly and we can troubleshoot this together. Thanks! - Brie, Shopify Support
We are using the app for 2 years now and while expanding and processing more orders, we are receiving more customer messages with a mix of questions and issues. A huge problem for us are orders with refunded items. Those are listed as refunded in the order overview, yet they appear on the printed sheet which leads to wrong items being picked/shipped.
Hey, there! I'm sorry to hear about your predicament with the app, and I'd love to look into this for you further. I'll reach out to you via email shortly for more information, and we can take a look together. Cheers! - Brie, Shopify Support
Its ok to print with a printer A4 for example but if you want to print with a ticket printer it's impossible
Hi, there! When printing packing slips and invoices these are typically printed on full pages, which may be why a ticket printer wouldn't function correctly. That said, it sounds like you may be trying to print a custom template. I'd like to find out more about what you're hoping to print out so that we can see what your options are. I'll send you an email shortly and we can take a look together. Talk soon! - Brie, Shopify Support
In principal I am satisfy with the app. But suddenly, the app tells me that it cannot work with Safari & Brave browser (Cookies activated).
Any advice what I can do? Should print some invoices
Thanks and Cheers
Thank you for taking the time to leave us with some helpful feedback! In many cases this can be resolved by clearing the browser cookies for Shopify in Safari or Brave. If you've performed the above workaround already and still cannot use the app I'd recommend using another browser, such as Google Chrome! -Oliver, Shopify Support
The Good Tee
it stupid that you can't add a logo or make minor tweaks. And extra stupid it's not built into Shopify. My packing slips do not even have products on it, I've asked them several times to fix the issue and NO reply. WOW. can someone PLEASE GET BACK TO ME AND TELL ME WHY A PACKING SLIP WOULD NOT LIST THE PRODUCTS???