Order Printer , 869 Rezensionen
Not working properly and support doesn't help. Can't print multiple orders which is very annoying which it was it was meant for
Hi, thanks for your review. Our Order Printer app currently limits bulk printing to 50 orders—while you may not see an error, if you select more than 50 orders the system will most likely direct you to the Order Printer app dashboard instead.
This is the current expected behaviour, however we understand the importance of being able to bulk print more than 50 orders at a time. I'll be sure to pass this on to our internal development team, so that they're aware of the needs that you've expressed with us here in your review.
If you're still running into issues when attempting to print less than 50 orders in bulk however, please contact our live support team once more by logging in to your store via the Help Center: https://shopify.link/VRd6 so that we can further assist. Thanks! -Kimi, Shopify Support
I wonder why is not possible to print different packing slips for an order containing items located in different warehouses. Our stock is stored/allocated in different warehouses, so for some orders we need to print a packing slip for the items stored in the same warehouse, instead of a single packing slip for the whole order. This is possible to generate it even with the Shopify packing slip feature (the problem here is you cannot edit the default basic template), so I cannot understand why with this app is not possible to make that.
Hey, there! Thank you for taking the time to write a review for the Order Printer app. I understand how important it is for you to be able to print multiple packing slips for one order so I'll relay this feedback to our developers! -Summer, Shopify Support
Same as numerous other recent user reviews, we have been using this app for ages. In the past month or so it frequently errors out when trying to print making it virtually unusable. We've developed numerous intricate invoice templates over the years and really don't want to have to go to another invoice formatting app and rebuild all of our templates. Shopify - PLEASE FIX THIS APP! It's broken.
Hi, thank you so much for taking the time to leave your review. The frequent errors you seem to be running into are definitely not ideal, so I completely understand your frustrations.
If you haven't already done so, your next step here is to reach out to our live support team so that we can securely access your account in order to investigate the issues in more detail. To get the contact process started, please login to your store on our Help Center here: https://shopify.link/VRd6, where you can then proceed to contact our live support team for us to further assist. It'll help greatly if you can also provide us with specific examples of the errors you've run into, to help us better troubleshoot the situation from our end. Thanks! -Kimi, Shopify Support
Similar to other recent reviews, we've been both a long-time Shopify merchant and Order Printer app user. When Shopify took over this app, we also have begun to experience intermittent and ongoing issues with this app not generating our packing list pdfs.
Today while attempting to get support on this issue, I was asked by a representative if we are having an issue with printers when there is clearly evidence of many other stores experiencing similar issues at the same point in time.
Thanks for assuming that I'm too unintelligent to know if I'm having printer issues or not, instead of admitting that Shopify has clearly had issues with this app migration.
My expectation is that Shopify is a large enough company that they can handle migrating an app they've purchased onto their own platform. The migration/product team should be monitoring logs for issues and proactively resolving them, instead of treating merchants like they are crazy / asking them if they are having general printer issues when there is clearly enough merchant feedback that this is a known issue.
Hello, there. Thanks for reaching out and sharing your feedback with us. I'm sorry to hear you haven't had a pleasant experience navigating the app and receiving support. We do our best to support merchants and ensure we've addressed your concerns.
To help rule out any browser issues, could you try clearing your cache and cookies, using an incognito browser or trying a different browser?
If the above suggestions do not help resolve the issue, I recommend reconnecting with our team via the Help Center (https://bit.ly/2AWw5VA) so we can effectively troubleshoot together. - Victoria, Shopify Support.
Usamos la aplicación desde hace 7 años sin proble. Los últimos días se bloquea al momento de imprimir más de 1 orden.
Overall a great app which we use for a couple of years now. Last few weeks the app seems to have big issues wheter it can print every order in bulk or not. Most of the times it crashes completely and it is unusable, which is a big downside. Since we have to manually make the invoices now or print them one by one.
We've been using the app for over 2 years with very few issues until recently (within the past 1-2 months) the app wont allow us to print multiple orders at once, the UI of the app does not load correctly, if we manage to load multiple orders it will print the orders with missing information rendering the app pretty useless. printing multiple order sheet/packing slips and labels should be a core feature of an ecommerce site but if the apps built by the developers aren't working they should be prioritised
Hi, there. Thank you for taking the time to share your feedback. I can definitely understand this issue is not ideal and is affecting your workflow. To rule out all local troubleshooting issues, have you tried clearing your cache? If after trying this you're still experiencing the issues you mentioned, I encourage you to get in touch with our support team (https://bit.ly/2AWw5VA) so that we can have a more detailed look into this. - Victoria, Shopify Support.
This app has been used for YEARS to print hundreds of thousands of invoices with our template. Just like everyone else, it stopped working. Tried to uninstall and reinstall and it didn't work.
Thanks for sharing your experience and providing feedback. I would suggest attempting to clear the cache on your browser and try using the application once again. In some cases, clearing the cache from your browser can fix minor issues that you may run into using the application. If the issue persists, try using a separate browser. For example, if you are using Safari - try this action on Google Chrome. Feel more than welcome to reach out to our live support if you continue to experience the issue: https://bit.ly/2AWw5VA. -Ollie, Shopify Support
App isn't working anymore, it is ok if you want to print less than 5 orders otherwise the app will crash and you are not able to print the orders. It is dragging our business down the last couple of weeks
We have been using this app since we started on shopify 7+ Years ago. It has been overall really great.
Recently (as others have described in reviews) it started being a coin flip of if it would completely crash every time we tried to print multiple orders (literally all its for...)
We spoke to support and they claimed "oh its just you" (reviews seem to show otherwise).
At their insistence we reinstalled the app. Which immediately deleted and lost all of our templates. Every other 3rd party app we have ever used, in the case of reinstall, restoring old templates/settings from app backups was a quick easy request.
I have now been chatting with shopify support for the 3rd time about this issue. This session over an hour. They switch back and forth between insisting that the code is hosted locally within our own shopify code, and that it is somehow magically "only within the app." Refusing to acknowledge that it is possible they have backups to restore from anywhere.
When pressed to show us where the code was within oure store code, they finally admitted it Wasn't there. But then doubled down on it also not being hosted by shopify.
If shopify is running its apps with literally no customer backups that is...unbelievably negligent.
As the reply says, yes I talked to shopify support. They were more than useless. I had to rebuild my templates from scratch. They told me they would follow up via email to assist me with rebuilding the templates for me. Tried to say they would charge me dev time for it. Then escalated the case... That was a full week ago. No reply at all. Clearly we just rebuilt them entirely on our own cause we need to print orders.
Oh, and the issue is still present in chrome.
I see other reviewers are having similar issues. So it seems to be a thing they dont care to fix. App is not fully functional in firefox as you have to click single orders at a time.
The "current" shopify support that kimi mentions has not responded to me at all in a week.
Hi there, thank you for taking the time to leave us your review. It sounds like you haven't had a positive experience with our app lately. As you look to be in current communication with our live support team, I encourage you to continue to speak with them about the issues you're experiencing. They're best equipped to continue supporting you with this situation, as they'll be able to securely access your account from our end to further troubleshoot. -Kimi, Shopify Support