Order Printer , 892 avis
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Useless if you're a serious business. The printing has many bugs. Often, not the whole page is printed and on iOS you can't even print. What a disaster. I recommend using one of the other apps with proper support for their customers.
Hi, there!
Thank you for taking the time to leave your review.
We're sorry to hear you did not have an ideal experience using the app. We'd like to better understand the issues you're having. If you'd like, you can reach out to our team through the Help Center (https://shopify.link/vRnL) so we can further investigate. -Victoria, Shopify Support.
Dear Support Team,
When I am printing the order from my iphone, full page is not coming,tried all the options its always printing Half the page, buttom information is not showing in preview, also when we are saving the pdf also, its saving half the page, but its working fine on my andiod mobile, getting fraustrated, please fix the issue.
Hey there! We appreciate your feedback on the order printer app and understand you are encountering formatting issues with printing orders on iOS. At this time, we recommend you use your devices browser to print orders instead of the POS app. - Dirk, Shopify Support
Seems like there was a recent update to the app, perhaps within the last 30 minutes. We are trying to print some invoices and all of our templates are gone. Now there are only two templates that remain that both say they've been edited 25 minutes ago. Other than this recent update we really like this app. I'm open to recreating the templates based off of the current ones but that is not ideal. I'm hoping that there is a way that this can be fixed.
Seems like there was a recent update today that prevents the app from opening up. Tried on several browsers and computers, same result. When you try to open the app, the page constantly reloads every second. Please fix ASAP.
Thank you for taking the time to share your review. While we have reverted the change with the latest update, if you are still experiencing issues our Support team (https://shopify.link/vRnL) would be more than glad to assist. -Olivia, Shopify Support
Why did our templates just randomly disappear after over 2 years? The customization is extremely tedious and difficult and to have them just randomly gone one day is very frustrating!
Hi! This temporary issue was caused by an update that has now been reverted. Your templates should be accessible once again. If you're still seeing issues in the app, please contact Shopify Support here: https://shopify.link/1w5D. Thank you! -Sophia, Shopify Support
An update about 15 minutes ago wiped all our templates and custom coding we had paid for with seemingly no way to get them back, no warning either. Devastated.
Hi, there! This update was reverted and your templates should be restored. If you notice that there's anything still missing, please get in touch with us via the Shopify Help Center so we can investigate: https://shopify.link/1w5D. -Sophia, Shopify Support
Hello,
Since this afternoon, the app is crashing! It's impossible to edit an invoice or a preparation slip! What's happening? It's a disaster; orders are piling up, and I can no longer print them... Can you fix this issue quickly? Otherwise, I'll have to uninstall the app and switch to another one.
Thank you.
Hi, there. Thank you for taking the time to leave us a review for Order Printer! We're sorry to hear about this experience you're having with our App. Please, use this link to reach out to our Authenticated Support Team so we can investigate these issues, and help you resolve them: https://shopify.link/vRnL. -Imogen, Shopify Support
Easy to additional information you may want, like a phone number. Invoices have a clean look, and I have had no problems with the app. 5 Star
The app suddenly and out of the blue deleted all my templates
Hello! There was an update that may have caused some templates to disappear, but this change has been reverted and your templates should now be restored. Please contact our team through the Shopify Help Center if you're still seeing any issues with the app: https://shopify.link/1w5D. -Sophia, Shopify Support
App keep crashing!
Hi, there! If the app keeps crashing please ensure your browser and device are fully updated. Additionally, make sure clear your cache and cookies. If this doesn't solve the issue please reach out to our Support Team via the Help Center for more assistance. - Skye, Shopify Support