Order Printer , 840 avis
I'm not happy really, it's showing the wrong address on my invoice, different to how my account is registered on Shopify, it's showing a different country and I don't know how to change it.
Also when it prints out it only shows the date you print out and not the order date.
Also when customers order for local pick up the orders print out without their name on and I have to go through my orders to see who has ordered and write their name on!
Hey, there. Thank you for reaching out and bringing this to our attention. By default, the templates are set up to automatically pull your store details from the settings in the Shopify admin (https://bit.ly/3QEXNZP) and the customer's details from their orders. However, it sounds like your templates may have been modified at some point and we'll need to take a closer look at your account in order to help resolve this issue. While we're unable to provide account-specific support via the Shopify app store, we'd be happy to further assist you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
All I want to do is be able to bulk print order pages (something that shouldn't even need an additional app) I deleted the two premade template so I can build my own, but once they're deleted there's no option to create a new one. That's an oversight as bad as the fact that you can't bulk print in the first place.
Hi, there. Thank you for sharing your feedback with us and expressing your concerns. This is definitely something we can help you look into further, therefore, I encourage you to connect with our Support team (https://bit.ly/2AWw5VA) directly for troubleshooting purposes.
We look forward to helping you resolve this as soon as possible. -Olivia, Shopify Support
When you print an order, the template uses the current date instead of the date when the order was created. Not sure how it works in other countries but in my country the tax authorities want the invoice to show when it was actually created. One of the screen-shots above show the incorrect template {{"now" | date: "%m%d%y" }}.
Hey, there. Thanks for taking the time to leave us a review for the Order Printer app. I jumped into my own store and tested this behaviour and confirmed that the date of the invoice is dynamic - meaning that it changes to the current date when you print the invoice. If you're looking to change this, you'll want to looking into creating a custom template, or edit the coding of the current template you use to have the date of the order creation added to the invoice. You can reach out to our Live Team (https://bit.ly/2AWw5VA) to get information on our scope of support with these changes, and to see if we can support you directly with adding this information. -Imogen, Shopify Support
Was working well then suddenly getting liquid errors where the customer name should be. Apparently a known glitch that shopify hasn't fixed. It renders the app useless.
Thank you for writing your review and I am sorry to hear that you've had this issue. I would recommend getting in touch with our support team directly, and they can provide you with the default templates for Order Printer which hopefully will solve the Liquid errors you're seeing. You can reach them here: https://bit.ly/2AWw5VA.
If the Liquid errors are still appearing, this is something we could troubleshoot further. -Victor, Shopify Support
Le moins c'est que les impressions ne sont pas datés à la date de la facture et de la commanderai à celle de l'impression.
App stopped working on any of my HP computers only MAC. Brought it to Shopify Attn and no one has gotten back to me. Major inconvenience.
Thank you for reaching out to us and bringing this to our attention. I am sorry to hear about your experience, and I'd like to ensure you get the support you need with this.
Since you have already reached out to our Support team, I ask that you reconnect with our agents to check on the status of your ticket using this link: https://bit.ly/2AWw5VA. They will be able to give you an update, along with any further steps or information required. -Olivia, Shopify Support
The app doesn't create correct invoices when the Duties Calculation feature is enabled. Invoices generated using the app will not include a duties line, but will include the duties in the total. There is no liquid template variable for duties. (Opened a support case in March 2022 to update the app to support Duties, but have not received an update on when this feature will be added.)
Thank you for taking the time and sharing this feedback with us. While duties and fees aren't supported on Order Printer at this time, we understand how important this is to you and we'd be more happy to submit a feature request on your behalf to our development team for future considerations.
That being said, if you need something that can provide commercial invoicing and include duties or import taxes in the meantime, then we'd recommend taking a look at something like Sufio: Professional Invoices (https://bit.ly/3POQspc) or AVA PDF Invoice: Order Printer (https://bit.ly/3Jlh3Ik). Thanks again! -Elias, Shopify Support
Does this app support the auto order print when order is placed?
So every time and customer places an order it will send a print job. Then the printer will receive the print job and print automatically.
Hey, there! Automatic print isn't currently a feature of the app, however I can definitely see how that option could be beneficial for you. I'll be sure to pass that on as a feature request to our developers to be considered in any future updates. Thank you! - Brie, Shopify Support
Terrible. Why is this an app? Should just be a button just like print packing slip. Should be as simple as print invoice, print screen pops up, hit print done. It's slow, weird layout, need to know code to edit.. Just really strange that it's not built in to shopify like packing slip. This could just be the same as packing slip, just with pricing displayed.
Hey, there. Thanks so much for taking the time to leave your feedback here. I can definitely understand how beneficial it would be for this to be integrated into the admin, and I'll be sure to pass your suggestions on to our development team. In the meantime, if there's any other way we can assist you with the app, please reach out to our support team and we'd be happy to lend a hand any time (https://bit.ly/2AWw5VA). Thanks again. - Brie, Shopify Support
The app does not show the correct date on the invoice. It shows the date you print the invoice. I've just wasted a load of time saving down invoices that all show the same (incorrect) date.
Thank you for reaching out and letting us know about this in your review. This is something you should be able to resolve by editing the invoice template—on Line 2 of the template, you can add the "created_at" field instead, which should then show the date the order was generated on the invoice. You can see this edit made in the screenshot here: https://bit.ly/38lI3pv. -Victor, Shopify Support