Order Printer , 869 değerlendirme

Same as numerous other recent user reviews, we have been using this app for ages. In the past month or so it frequently errors out when trying to print making it virtually unusable. We've developed numerous intricate invoice templates over the years and really don't want to have to go to another invoice formatting app and rebuild all of our templates. Shopify - PLEASE FIX THIS APP! It's broken.

We have been using this app since we started on shopify 7+ Years ago. It has been overall really great.

Recently (as others have described in reviews) it started being a coin flip of if it would completely crash every time we tried to print multiple orders (literally all its for...)

We spoke to support and they claimed "oh its just you" (reviews seem to show otherwise).

At their insistence we reinstalled the app. Which immediately deleted and lost all of our templates. Every other 3rd party app we have ever used, in the case of reinstall, restoring old templates/settings from app backups was a quick easy request.

I have now been chatting with shopify support for the 3rd time about this issue. This session over an hour. They switch back and forth between insisting that the code is hosted locally within our own shopify code, and that it is somehow magically "only within the app." Refusing to acknowledge that it is possible they have backups to restore from anywhere.

When pressed to show us where the code was within oure store code, they finally admitted it Wasn't there. But then doubled down on it also not being hosted by shopify.

If shopify is running its apps with literally no customer backups that is...unbelievably negligent.
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UPDATE:
As the reply says, yes I talked to shopify support. They were more than useless. I had to rebuild my templates from scratch. They told me they would follow up via email to assist me with rebuilding the templates for me. Tried to say they would charge me dev time for it. Then escalated the case... That was a full week ago. No reply at all. Clearly we just rebuilt them entirely on our own cause we need to print orders.

Oh, and the issue is still present in chrome.

I see other reviewers are having similar issues. So it seems to be a thing they dont care to fix. App is not fully functional in firefox as you have to click single orders at a time.

The "current" shopify support that kimi mentions has not responded to me at all in a week.

Only lets you print 1 page at a time, the page you looking at. It needs to fix multiple page printing

We've been using the app for over 2 years with very few issues until recently (within the past 1-2 months) the app wont allow us to print multiple orders at once, the UI of the app does not load correctly, if we manage to load multiple orders it will print the orders with missing information rendering the app pretty useless. printing multiple order sheet/packing slips and labels should be a core feature of an ecommerce site but if the apps built by the developers aren't working they should be prioritised

Allow preliminary orders? It should be easy to implement…

Rendered useless. This app has been an integral part of our workflow for several years. In May 2023, we started having rendering issues. Now in June, the app crashes whenever you try to print anything. Judging from the other reviews, it is useless to contact support, so we have switched over to Vify Invoices. As I said, these invoices are integral to our operations and we cannot waste time with the app constantly crashing. So far, Vify Order Printer has been a great alternative with helpful support and it does everything we require. Uninstalling.

Overall a great app which we use for a couple of years now. Last few weeks the app seems to have big issues wheter it can print every order in bulk or not. Most of the times it crashes completely and it is unusable, which is a big downside. Since we have to manually make the invoices now or print them one by one.

It worked well for 2 years but now will not print multiple orders on some printers. Shopify Support variously blamed our computers, our network, Google Chrome, our template, and finally blamed the printer manufacturer. They suggested I employ a Shopify Expert to remake our Order Printer Template. When I said it would be cheaper to buy new printers, but it was on them if that didn't work out, they said I shouldn't do that. So Im stuck, and annoyed.
Please don't suggest I contact Support again, since that was ultimately a waste of time the first time around, and I do not expect any improvement. Just let me know when this is fixed.

Can only echo the reviews below. This app was working until last week when we just became unable to print to PDF (app just crashes).

Update: uninstalling and re-installing the app seemed to help (something Shopify support somehow couldn't come up with). Make sure you first save your templates somewhere else!

Not working properly and support doesn't help. Can't print multiple orders which is very annoying which it was it was meant for