Order Printer , 863 則評價
We have been using this app since we started on shopify 7+ Years ago. It has been overall really great.
Recently (as others have described in reviews) it started being a coin flip of if it would completely crash every time we tried to print multiple orders (literally all its for...)
We spoke to support and they claimed "oh its just you" (reviews seem to show otherwise).
At their insistence we reinstalled the app. Which immediately deleted and lost all of our templates. Every other 3rd party app we have ever used, in the case of reinstall, restoring old templates/settings from app backups was a quick easy request.
I have now been chatting with shopify support for the 3rd time about this issue. This session over an hour. They switch back and forth between insisting that the code is hosted locally within our own shopify code, and that it is somehow magically "only within the app." Refusing to acknowledge that it is possible they have backups to restore from anywhere.
When pressed to show us where the code was within oure store code, they finally admitted it Wasn't there. But then doubled down on it also not being hosted by shopify.
If shopify is running its apps with literally no customer backups that is...unbelievably negligent.
As the reply says, yes I talked to shopify support. They were more than useless. I had to rebuild my templates from scratch. They told me they would follow up via email to assist me with rebuilding the templates for me. Tried to say they would charge me dev time for it. Then escalated the case... That was a full week ago. No reply at all. Clearly we just rebuilt them entirely on our own cause we need to print orders.
Oh, and the issue is still present in chrome.
I see other reviewers are having similar issues. So it seems to be a thing they dont care to fix. App is not fully functional in firefox as you have to click single orders at a time.
The "current" shopify support that kimi mentions has not responded to me at all in a week.
Hi there, thank you for taking the time to leave us your review. It sounds like you haven't had a positive experience with our app lately. As you look to be in current communication with our live support team, I encourage you to continue to speak with them about the issues you're experiencing. They're best equipped to continue supporting you with this situation, as they'll be able to securely access your account from our end to further troubleshoot. -Kimi, Shopify Support
It's pretty bad honestly. And wondering why a good packing slip and invoicing option isn't included in Shopify - it was with the platform I just migrated from.
Some of the issue:
Navigation. Every time you edit an invoice or packing slip, there is no way to go immediately back to the "manage templates" area. You almost always have to go all the way back to Shopify and then re-open app. Makes customizing a major time waster.
The preset templates are nearly useless. The packing slip is just addresses. The invoice's payment detail doesn't make sense and will be confusing to customers.
I am pretty disappointed.
Hey, there. Thank you for reaching out and bringing this to our attention. After editing one of your templates, you can click on the Order Printer title to return to the main page of Order Printer. While this won't take you to the 'Manage templates' page, it does help prevent having to relaunch the app from the Shopify admin.
That being said, there are a bunch of liquid variables that can be added to the templates so that you can include more information using Order Printer, and we've got some examples here: https://bit.ly/3qhabR6. However, for our complete list of liquid variables, you'll want to launch our app and start editing one of your templates. From there, you can click "View the Liquid variable list" on the left side of the editor.
If you need any help with editing the templates, then we'd be happy to assist you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
Similar to other recent reviews, we've been both a long-time Shopify merchant and Order Printer app user. When Shopify took over this app, we also have begun to experience intermittent and ongoing issues with this app not generating our packing list pdfs.
Today while attempting to get support on this issue, I was asked by a representative if we are having an issue with printers when there is clearly evidence of many other stores experiencing similar issues at the same point in time.
Thanks for assuming that I'm too unintelligent to know if I'm having printer issues or not, instead of admitting that Shopify has clearly had issues with this app migration.
My expectation is that Shopify is a large enough company that they can handle migrating an app they've purchased onto their own platform. The migration/product team should be monitoring logs for issues and proactively resolving them, instead of treating merchants like they are crazy / asking them if they are having general printer issues when there is clearly enough merchant feedback that this is a known issue.
Hello, there. Thanks for reaching out and sharing your feedback with us. I'm sorry to hear you haven't had a pleasant experience navigating the app and receiving support. We do our best to support merchants and ensure we've addressed your concerns.
To help rule out any browser issues, could you try clearing your cache and cookies, using an incognito browser or trying a different browser?
If the above suggestions do not help resolve the issue, I recommend reconnecting with our team via the Help Center (https://bit.ly/2AWw5VA) so we can effectively troubleshoot together. - Victoria, Shopify Support.
It worked well for 2 years but now will not print multiple orders on some printers. Shopify Support variously blamed our computers, our network, Google Chrome, our template, and finally blamed the printer manufacturer. They suggested I employ a Shopify Expert to remake our Order Printer Template. When I said it would be cheaper to buy new printers, but it was on them if that didn't work out, they said I shouldn't do that. So Im stuck, and annoyed.
Please don't suggest I contact Support again, since that was ultimately a waste of time the first time around, and I do not expect any improvement. Just let me know when this is fixed.
I'm sorry to hear that the app hasn't been working as well for you as it used to. It's important for our team to consider all troubleshooting possibilities to get to the bottom of the issue, which is why we may ask about browsers, devices, networks, and anything else that may be interfering. The team handling your ticket will be able to share your concerns with our developers. Thank you for taking the time to share your experience. -Sophia, Shopify Support
Rendered useless. This app has been an integral part of our workflow for several years. In May 2023, we started having rendering issues. Now in June, the app crashes whenever you try to print anything. Judging from the other reviews, it is useless to contact support, so we have switched over to Vify Invoices. As I said, these invoices are integral to our operations and we cannot waste time with the app constantly crashing. So far, Vify Order Printer has been a great alternative with helpful support and it does everything we require. Uninstalling.
Hey there, thanks for taking the time to write a review. If you are experiencing issues with using the Order Printer, I would suggest attempting to clear the cache on your browser to see if that does the trick. In some cases, if you are experiencing minor issues using the Shopify platform, clearing the cache may resolve the issue. If the issue persists, you can attempt to use a separate browser - for example, if you are using Safari, try this action on Google Chrome. -Ollie, Shopify Support
Ammended to say this App has become useless so I don't know what has happened. It prints part of an order on one sheet and then the rest of the order on another sheet, it just seems to have a mind of it's own. I am wasting so much paper and ink that I am furious. I thought it was just me but reading the reviews here it seems to be an issue. This is just not professional at all.
Hey, there. Thank you for reaching out and bringing this to our attention. By default, the templates are set up to automatically pull your store details from the settings in the Shopify admin (https://bit.ly/3QEXNZP) and the customer's details from their orders. However, it sounds like your templates may have been modified at some point and we'll need to take a closer look at your account in order to help resolve this issue. While we're unable to provide account-specific support via the Shopify app store, we'd be happy to further assist you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
Installed, spent 2 hours on support waiting for the dev team to fix a bug with the app and no resolution, uninstalled and went with 'Order Eagle' (works perfectly, plus functionality and aesthetics are also better).
For orders with a discount, the 'Subtotal price' and 'Total price' were showing the same value, ie. discounts were not being properly accounted for.
Who knows what else is wrong with the app, we didn't stick around to find out. App was already not performing it's fundamental purpose.
Frustrating and time-wasting, would recommend avoiding.
Hi, there! Thank you for taking the time to leave a review, and I'm sorry to hear about your negative experience.
It appears the subtotal already takes into account the discount applied to the order, which is why it's the same amount as the total price. I have shared your feedback about this with our developers!
If you'd like to give our app another chance, we'd be happy to help with any issues. Feel free to contact us here (https://bit.ly/2AWw5VA). - Greta, Shopify Support
have been using this since we setup our shopify store. however now it says that i haven not selected any template even though i have. is there something that i have missed?
Thank you for writing your review and letting us know that you're having this issue. I would recommend contacting our support team and letting them know that you're having this problem: https://bit.ly/2AWw5VA. They authenticate you on your account and access your admin in order to investigate why this might be happening. -Victor, Shopify Support
This app has always had some issues, especially when printing multiple orders but now it literally does NOT WORK AT ALL. Unless you print ONE AT A TIME you can't print. I contacted support but no answers yet.
Hi, Amy. Thanks for getting in touch. I regret to hear about the challenges you are currently facing. Our support team would be more than happy to take a closer look into this. If you've already contacted our team, a support ticket should have been created. I recommend replying directly to your existing ticket to continue communicating with our team. - Victoria, Shopify Support.
Can only echo the reviews below. This app was working until last week when we just became unable to print to PDF (app just crashes).
Update: uninstalling and re-installing the app seemed to help (something Shopify support somehow couldn't come up with). Make sure you first save your templates somewhere else!
Thank you for bringing this to our attention and sharing the troubleshooting steps. While we haven't ruled out reinstalling the app as an option, our development team is currently investigating this issue. If you're still experiencing intermittent issues after the reinstallation, then please get in touch with us via the Shopify Help Center (https://bit.ly/2AWw5VA) so we can collect some logs for our Technical team and resolve this issue. Thanks again! -Elias, Shopify Support