Order Printer , 892 reviews
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I have been using this App since 2016. All of sudden, it no longer appears on my Order Page, so I cannot print orders in bulk. I have to print them one at a time. What has changed?
Hi, there! Thanks for taking the time to leave us a review for the Order Printer App. If you're experiencing a change in workflow with the app, we recommend that you reach out to our Support Team via our AI Assistant (https://shopify.link/vRnL) so we can get you authenticated and investigate. -Imogen, Shopify Support
It does not send it automatically to the customers when the order is fullfilled, when contacting Shopify they ask to purchase third party Apps which they cannot confirm that they are 100% GDPR compliant for the UK and EU market. I don't understand how Shopify in year 2024 does not have such feature builtin in Shopify customer's Store!
Hello! Thank you for your feedback. We appreciate your input and are constantly striving to enhance our services. Your insights are valuable to us as we work towards providing a more seamless experience for our users. Thank you for bringing this to our attention. -Maz, Shopify Support
Very poor level of support for this app. The body of the packing slip template that comes with it just disappeared and I am told that I have to hire an expert to fix this.
Why do I need to pay to fix this? you clearly have an issue with your coding - something has changed since this weekend. I had a friend with a shopify website download this app and the template that came with it is the exact same as mine.
Now that shopify has GUTTED its support this is the type of thin that we have to deal with on the daily.
The chat people only send link and apologize for not fixing your issues,
but always offer the option to hire an expert. I am old enough to recall when shopify support people were experts who would walk you through fixing issues until they were actually resolved. Not just send you link that you can get yourself in 2 minutes.
THANKS SHOPIFY! :(
Hi there, Great White North Pottery Supplies!
Thanks for getting in touch and sharing your feedback.
I'm sorry to hear you did not have an ideal support experience and faced difficulties with the Order Printer app.
To confirm, have you tried uninstalling and reinstalling the app? You can follow the steps in our Help Center resource (https://shopify.link/GdrK) to uninstall and reinstall the app.
If this doesn't help resolve the issue, you could try reverting to default for your packing slips. Head to your Settings > Shipping and Delivery section. Then, scroll down to Packing slips and click 'Edit template.' Scroll down to 'Revert to default' to set the code back to its original template. You can then try adding that template to the Order Printer app. You can also refer to the instructions in this Help Center resource (https://shopify.link/Pm7b) for editing packing slips.
If you still continue to experience issues, please reach out to our Support team through the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.
I'm not sure what's going on. I've been using this app since 2017, but over the past year things have gotten more and more buggy. Tonight I can't access the templates I rely on to fulfil international customs regulations. Tonight it suddenly stopped working and I'm not sure how I'm supposed to get through the rest of this massive pile of parcels that *need* to go out tonight :(
Hi, there! I'm sorry to hear you're having trouble with the Order Printer app. I recommend getting in touch with us through the Help Center (https://bit.ly/2AWw5VA) so we can investigate further and work to resolve the issue. Simply enter the details of your request into the chat assistant and click "I still need help" to be connected with a Support Advisor. Thank you! - Greta, Shopify Support
the only thing that could make this app better is if there was a way to automate sending order confirmations to customers via shopify flows.
Have enjoyed this App for several years but apparently an edited was made by Shopifly/app and can't get my original Order Printer form to print.
Sadly, can't get help from Shopify to correct the template.
Hi there, thank you for your review. I am sorry to hear that you've had this issue. We have guidance on the Help Center on how you can edit the printer templates that may be of some help: https://shopify.link/ep6d. You can also look into hiring a Shopify Expert if you want to make significant customizations that requires a lot of code changes: https://shopify.link/rp20. -Victor, Shopify Support
We've been using this app for several months now and it's been working well.
Line item notes are not showing at all. We added a gift product that allows customers to include a note. But they do not show at all on the app packing slip template. We have added {{ line_item.note }} but it does not work. This has been a headache.
Hi there, thank you for reaching out. Please reach out to our support team about this and we can check and see if this is something we can solve for you: https://shopify.link/vRnL. -Victor, Shopify Support
Seems like there was a recent update to the app, perhaps within the last 30 minutes. We are trying to print some invoices and all of our templates are gone. Now there are only two templates that remain that both say they've been edited 25 minutes ago. Other than this recent update we really like this app. I'm open to recreating the templates based off of the current ones but that is not ideal. I'm hoping that there is a way that this can be fixed.
One of the simplest apps I have ever used. It is incredibly easy to use and configure, and it also provides the opportunity to edit your template using HTML.