Order Printer , 890 reviews

Overall rating
3
Counts per rating level
  • 44% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 10% of ratings are 3 stars
  • 9% of ratings are 2 stars
  • 25% of ratings are 1 stars
January 23, 2017

Order printer not working here either!!! What is going on?

Express Ww
United Kingdom
Over 6 years using the app
Edited October 8, 2018

I used this app without any issues for 2 years, and now all of a sudden it will not work! Very frustrating. Hopefully whatever the issue is worked out.

Halite Clothing
Australia
Over 6 years using the app
June 23, 2020

Stopped working recently. Worked good before then. Please update so app is useable again.

Cure Collection
United States
About 6 years using the app
Edited February 19, 2020

I have used order print for along time and up until recently it has been excellent and has worked with all the main browsers.
However recently Apple had an upgrade to Safari that has caused some issues, so I contacted support and they said they would fix it. Its been a month and nothing has been fixed.
If another month goes past and the issue remains unresolved my star rating will be dropped to 2 stars. Just dropped to 2 stars because of the poor service fixing this issue.
Totally disgusted with the lack of support to resolve the issues this app is having with Safari Version 13.0.4 (15608.4.9.1.3).
Support keeps saying they are fixing it but they have done sweet F A.
I would like to amend the star rating on this review to ZERO. Still no action to fix the issues.

LadyShip
Australia
Over 5 years using the app
August 3, 2018

Has worked fine up till yesterday now will not load.

Ayot Add Your Own Touch
United Kingdom
Over 5 years using the app
Edited August 26, 2015

This app is a facade. What Shopify is providing here is a half finished product that should have been professionally done and included with a Shopify store. To get a real invoice or packing slip, you'll have to pay for it to be designed and then this app will be useful.

Fitzbody Com
Canada
Over 5 years using the app
December 15, 2014

I downloaded this because a packing slip is pretty basic when you're filling orders, but theirs is useless. It only prints the sender and recipient address on it, no order information.

You can print an invoice which gives you all the order info, but this document isn't marked PAID anywhere on it, so this is useless, too. Customizing requires quite a bit of work and using Liquid. For me, a useless app.

Local Color Collection
United States
Over 5 years using the app
October 14, 2020

The app is very slow to load orders, as a consequence when printing batches (not even particularly big batches) orders are often missing. This is a problem as it means we have to double check that the order printer has done what it's supposed to do (printed orders!) and inevitably from time to time we miss a few - which isn't great for our customers. We do our best to give the app time to work, but even so the problem recurs. Any thoughts on how / when this might be corrected would be appreciated.

Hodmedod's British pulses, grains, seeds, flour & more
United Kingdom
Over 5 years using the app
Shopify replied October 16, 2020

Thanks for taking the time to leave us a review and bring your experience to our attention. There is a maximum of 50 orders printable at a time, and larger orders (2000+ products) may display errors. In your case, it's possible that not all the orders are loading before selecting print, causing certain orders to skip. After selecting the orders to print and as the Order printer page loads, allow the page to load for 30 seconds.

If after doing this you're continuing to experience the same issue, we'd be happy to take a closer look at it on our end here. I've gone ahead and sent you an email to discuss this further - hope to hear back from you soon! - Ryder, Shopify Support

January 22, 2017

Not working. Can't print my packing slips. Page is blank when you go to the app.

Sweets By Jubilee Favors
United States
Over 5 years using the app
Edited February 10, 2021

Shopify now adds ADVERTISEMENTS FOR SHOPIFY to the bottom of every shipping label printed with Shopify Shipping...and they confirm this is intentional and there's no way to get them to remove these advertisements. Definitely a strong possibility they are going to start adding Shopify advertisements to transaction emails next.

Emerald Energy
United States
Over 5 years using the app
Shopify replied February 11, 2021

Thank you for writing your review and I can appreciate your comments on this change. We are open to merchant feedback and I will be sure to submit yours to our development team for their consideration. -Victor, Shopify Support