Order Printer , 892 reviews
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A very good effort by the team. Appreciated, I need support for one issue i am facing with SubTotal. It is not showing the Original Total but the final total after discount. See the below Example. Subtotal and Total Price showing the same values. 2 x Item Name 1 - Rs.1,198.00
1 x Item name 2 -Rs.599.00 Subtotal price: Rs.1,599.00 Tag used: subtotal_price Includes discount "Custom discount" Rs.-198.00
Total price: Rs.1,599.00 Tag used: total_price
Thanks so much for taking the time to leave your review. I'm happy to hear that you appreciate the Order Printer app and I'd love to help you ensure that your template is setup correctly. I'm going to send you an email shortly so we can dive in together and have a closer look. Chat soon! - Julie, Shopify Support
Was working well then suddenly getting liquid errors where the customer name should be. Apparently a known glitch that shopify hasn't fixed. It renders the app useless.
Thank you for writing your review and I am sorry to hear that you've had this issue. I would recommend getting in touch with our support team directly, and they can provide you with the default templates for Order Printer which hopefully will solve the Liquid errors you're seeing. You can reach them here: https://bit.ly/2AWw5VA.
If the Liquid errors are still appearing, this is something we could troubleshoot further. -Victor, Shopify Support
It works on desktop browsers. But not on iPhones. It prints only half of the page every time (tried it on different iPhones). That's a pity as it's the only way to have a packing slip with prices displayed
Hello! Thank you so much for your feedback. I'd like to take a closer look into this with you to see what your workflow looks like and how we can fix this. I'll be following up with you via email shortly so we can take a closer look into this together! Thanks. - Oliver, Shopify Support
Not working on Chrome but got it to load in Safari. Disappointed there is no update from Shopify on this.
Terrible. Why is this an app? Should just be a button just like print packing slip. Should be as simple as print invoice, print screen pops up, hit print done. It's slow, weird layout, need to know code to edit.. Just really strange that it's not built in to shopify like packing slip. This could just be the same as packing slip, just with pricing displayed.
Hey, there. Thanks so much for taking the time to leave your feedback here. I can definitely understand how beneficial it would be for this to be integrated into the admin, and I'll be sure to pass your suggestions on to our development team. In the meantime, if there's any other way we can assist you with the app, please reach out to our support team and we'd be happy to lend a hand any time (https://bit.ly/2AWw5VA). Thanks again. - Brie, Shopify Support
too slow to generate docs from within order link
Unable to add, edit or preview templates. Nothing appears when 'manage templates' is clicked. When orders were selected and sent for printing, nothing appears except for the print button. No preview is shown.
The same experience as many people below. Used the app successfully for a year with no issues, then suddenly one day doesn't work across any devices or browsers due to 'app incompatibility'. This is clearly a common issue that has affected hundreds of users, yet Shopify has clearly done nothing about it. For a basic feature of Shopify this level of customer service astounds me.
Will now have to use a paid app - all of which are pricey. Sort it out Shopify.
I can't help but think this shouldn't be an app but should just be a basic piece of functionality within the shopify CMS, but it fills a gap that's there but only in a very basic way. Could do with more features, the printed invoices look quite amateur.
It's been wonderful until lately it has been quite glitchy. We have contact Shopify about this issue. Sometime it decides not to recognize that we have already downloaded the app, when I to from an order to print an invoice it takes me to the app store. Annoying when you have as many orders a day as we do. It has also been occassionaly printing the wrong invoice, meaning we hit print on the order and it prints another order. This has happened enough times for us to call Shopify and let them know. Aside from that it is a great addition to the website and helps manage everything in a neater fashion. We do enjoy this app but hope they fix these issues so that it works as well as it used to.