Order Printer , 892 reviews
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We were having issues with the app so we removed it, no we can not re-install the app. Says "There’s no page at this address
Check the URL and try again, or use the search bar to find what you need." when redirected.
Thanks for reaching out! This is a known issue that our developers are aware of, which causes merchants to receive an error message when re-installing the app after removing it. For the time being, you can re-install it using the direct install link: https://orderprinter.shopifyapps.com/auth/shopify?shop=MYSHOPIFYURL (replace with your URL). If that doesn't work, feel free to reach out to support for further assistance. Cheers. - Brie, Shopify Support
Really useful app - wish it had been installed by default, it's so much nicer to use than the default 'packing list' that Shopify produces. Only issue is if you're only fulfiling part of the order, it prints the full list of items, so I have to manually write 'To follow' next to other items, and customers often follow up asking why stuff is missing (despite being warned multiple times custom printed stock is sent separately). Would be good to be able to select with items to include, and which to put in another section (perhaps 'These items will be sent soon').
I used to love this app however now since shopify has updated it will no longer allow me to print. I'm very frustrated and now need to find a different way to print my receipts.
Thanks for leaving this review and letting us know about the troubles you're experiencing. I'd like to take a closer look into this, and ensure we can get Order Printer working correctly on your account. I'll send you an email soon so we can work through this together. Thanks! - Rae
When i try to hit the "Print Button" from the phone it does not do anything. It´s no longer working. Tried clearing the cache and data on the shopify app
I appreciate you letting us know about this! We did experience a brief issue with the print button on October 19th, but this was resolved the same day. Although you've tried clearing your cache already, it sounds like your browser may still be caching the error, in which case clearing your cache and cookies once again would be recommended. I'm going to follow up with you directly via email to see if that did the trick. If you're still experiencing the same issue, we can continue troubleshooting together. Chat soon! - Julie, Shopify Support
This is very high level. there is no info on credit card confirmation so if your customer needs a proper credit card receipt you are out of luck. I have to use another payment system to credit a credit card confirmation/receipt for my customers.
Thanks for taking the time to leave your feedback. Order confirmation and receipt should be automatically sent to your customer after the order is placed. If you wanted to build something custom, you'd need to have some coding knowledge. If you're not finding what you're looking for, I'd definitely recommend making a post in the Shopify Community: https://bit.ly/39Iepcp. We have developers and Shopify Experts answering questions at all times. -Oliver, Shopify Support
I would like to ask if I can print receipts to a bluetooth printer ? as the printers options show when I'm trying to print are wifi printers only
Thank you for reaching out and bringing this to our attention. There aren't any limitations with printer models, as Order Printer supports desktop printers. However, if you're not seeing your Bluetooth printers, then you can also save the invoices/packing slips as a PDF and print them through a different program (https://bit.ly/3byfp9y).
If you need further assistance with this, then we'd be happy to assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
Met our needs for a year. Now it won't open on the latest Safari update. We tried giving them time (months) to fix it, but we waited long enough. Deleted.
Good app. Combine this with the order printer template app for nice, professional looking invoices.
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Takes a little effort, but a good product!
I love this app. I give it four stars simply because 1) We shouldn't need an app to print branded invoices in Shopify, and 2) it's hard to edit yourself unless you know coding.
That said, we've been using it since it came out. The Shopify team helped set ours up at no charge and it provides a professional, branded invoice to ship with our orders. It includes our logo, the order info, and we had them add some boilerplate text reminding customers to check often for new items. Once that text was added, it was easy for me to find the text section in the code and change the wording when I wanted to.
Recently, I wished we could easily tell how many orders a customer had placed with us, right on the invoice, because we include different freebies with different order numbers. I'd been running back to the computer to look them up, but suddenly it dawned on me to ask if it could be included in Order Printer. Voila! Within a day they had added to our template: "You have placed (x) orders with us. Thank you!" just as I'd asked. Now not only do we know how many orders the customer has placed, but we're subtly reminding them what a great, loyal customer they are, and that they're appreciated!
Until Shopify creates a built-in invoice / packing slip template that supports branding, this is THE app to use. It's free and made by Shopify, so if it happens to break because of something they change in the platform, you know it will get fixed right away. Support is great, and there's a feature that allows you to select multiple orders to print invoices for at once.