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This app was not working, and support is catastrophic. We used the Rush app before, which was working reliable. Now Hulk aquired the app as they wrote, and from there on the problems just started. They promised to make a smoth tranisition to their app, and after an onboarding call simply nothing happened fro almost a wekk despite they having an activated collaborator account, which they asked for ...
Dear client,
We’re truly sorry for the inconvenience you’ve experienced, and we completely understand how frustrating this must have been. After reviewing your case, I ...
Been waiting well over 6 motnhs now for this app to be fixed. Worked great when it was free, now its expensive and does not work. Only generates customer complaints and further issues. DO NOT USE THIS APP or even waste your time trying. SUpport is non existant, it does not work with ANY courier and does not update the customer. Plenty of other options available for a LOT LESS that work fine. Out ...
Hi,
Product Manager of HulkApps here.
We have since 2020 improved our app rapidly and also restructured our pricing strategy to make it as accessible as possible.
If you're ...
I have hundreds of customers complaining and telling me what a useless tracking system i have...This app cost my $24.99 a month and is useless.I will be removing this from my store unless i can get some support..VERY DISAPPOINTED.....
Hi,
Product Manager of HulkApps here. There was an ongoing outage of third-party courier services at that time across all partners and our API calls were going in vain.
...
App not tracking orders. Worst App and Cumbersome to use.
I will not recommend it to anyone. The recent update has made the app even more pathetic. It's not even tracking orders on my website and I have faced a lot of customers complaints.
Customer Support is also pathetic
Sorry for the bad experience.
This should not have panned out this way, but I would like to make amends in this instance. Looking forward to helping you soon.
app dev changed the pricing structure, and after updating app it failed to work, and looked terrible.....unconscionable action on dev part, no response from app dev but we cant wait to act, the app was dead on our site and their update also changed the look and feel of the display so did not look part of our website anymore, check your order status pages people!!
I apologize on behalf of everyone at HulkApps. We feel terrible about this.
Please know that your situation was an exception. As you can see on other reviews, we are known ...
So far so good. It's only a few days since I have downloaded the app. Support has been really good - Shruti connected with me to see if I needed any help with the installation and followed up whenever required. It won't be up and running in a day, if that is what you are looking for. It takes some time to get everything sorted, but as long as the customer care team is on standby, it's all good.
...Hi Kakoli,
It is disheartening to hear that the app did not track properly and that you had to contact the support team frequently. I understand the importance of having a ...
The app is totally down and does not work at all. Right now. You can not login to app admin. You can't track any orders or anything. Worthless.
Hi there!
I apologize for the bad experience your customers and you had.
Also, please reach out immediately to our support 24/7 for any issues you are facing (even now that ...
This new update is terrible. It was FREE before, now its just like any other app in the store where youre limited to a certain amount of orders tracked. The update also messed with the whole look and no longer works at all. No orders can be tracked as of right now. This update caused nothing but problems. They need to revert it and make it free again. Why try to fix something that was never ...
We’re so sorry. This is on us. We would love to have you back and explain ourselves.
We would love to make things right if you're willing to give us another chance please.
app is not working when i goto the dashboard i just get a page advertising tere products, and i guess this is annoying my customers that want to tarck your order, thanks guys great start
Thank you for letting us know about this. We always offer free installations when it comes to Order Status Tracker App, and would love to get this app installed properly for ...
Doesn't work. Doesn't show up anything in the Front End. Something may be wrong with the CSS or JS.
Hi there,
I am the Product Manager of HulkApps. Our app has improved ever since and if you're still willing to re-install our app, we are happy to make this work for you.