O: Auto Tag Order & Customer
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Since i write the review after feedback requests have been implemented, i can state the following.
So, after some weeks of testing:
1. Great light app.
2. Nice clean menus on dashboard.
3. Feedback requests have been implemented (yes, i have said that before but its not to take for sure it will happen) and was fast. Accidental? i don't know, i think more have gave feedback for some features to be added (like being able to name our flows and not only show a number). Shows to me that they listen. Was coincidence? We will see in the future.
4. Price: i can't imagine someone is complaining. More than reasonable pricing.
-Suggested Improvements:
1. I would really like to be able to change the flow positions higher or lower so they can be somewhat "grouped" (e.g. to me it would be great to be able to have tier flows one after another then all order related flows). Maybe having some tabs that can be named to allow us to have flows grouped by function?
If not possible then repositioning and some separators? Tiny suggestions that make things visually easier for us (for me at least).
2. A condition that makes a flow active for a period of time its a much much desired feature. I hope it can be done.
3. Add multiple tags and separate them by commas: Nothing huge here, but consider the tag to be active even if we don't have a space before the tag's name.
I these features are added, then its a clear 5/5 for me. lets say for now its 4.5/5. Since i cant do that, 5 stars. 4 stars seems low rating to me.
😊 Thank you so much for taking the time to write such a detailed, thoughtful, and constructive review! We truly appreciate the depth of your feedback — it’s incredibly valuable for us and for the future development of O: Auto Tag & Flow Automation app 💛
It makes us really happy to hear that after a few weeks of testing, you’re enjoying the light performance, clean dashboard, and the fact that your earlier feedback has already been implemented. You’re right — it’s not something to take for granted, and we’re glad it showed you that we genuinely listen. Your trust and recognition mean a lot to our team.
Your suggestions are excellent and very well thought out, and we truly appreciate the time you put into sharing them with us. Thank you for contributing such valuable insights — we’ll carefully review the feasibility of each idea and do our best to bring new improvements and features to O: Auto Tag & Flow Automation app in the future. Your feedback genuinely helps us move in the right direction! 💛🚀
And thank you for giving 5 stars even though you consider it 4.5 — your thoughtfulness and fairness truly stand out. We’ll keep working hard so it becomes a solid 5/5 for you without hesitation in the near future.
Thanks again for your trust, support, and amazing contribution to the app’s growth! 🚀💛
Best in class support, very fast and knowledgeable! simple user-friendly interface and very reasonable free tier limits, loving the Shopify Flow integration, was the sole reason originally got the app, since then got a couple order auto-tag workflows that became extremely useful even though originally thought we'd never need such functionality.
Thank you for your fantastic review of the Auto Tag & Flow Automation app! 🌟 We’re so glad to hear you’re loving the Shopify Flow integration and how the app has helped with your order auto-tag workflows—sometimes the features we don’t expect become the most useful! 😊
It’s awesome to hear you’ve had such a great experience with our support team as well. 💯 We’re here to keep things running smoothly for you!
Thanks for choosing Auto Tag & Flow Automation! 🚀🙌
App used to be fantastic, they recently changed their pricing model and didn't inform us so the app stopped working until we upgraded. Pretty dissapointing.
Hi there,
Thank you for your feedback. We’re sorry to hear about your frustration with the recent changes to our app. Since 2022, our app has been free, and we truly appreciate your long-term support and loyalty.
To continue providing and enhancing the app, we introduced a new pricing model and informed all our users via email on November 5, 2024. If you didn’t receive this notification, please check your spam or junk folder. If you still can’t find the email, feel free to reach out to our support team at contact@omegatheme.com. We strive to ensure all information is clear and communicated transparently to our users.
We understand that changes like this can be challenging and hope you understand our situation. We’re here to help with any questions or concerns you may have and assist you with the upgrade process if you choose to continue using our app.
Thank you for your understanding and continued support.
Best regards,
Kaylee from Auto Tag team
I would like to give more stars but I find the App although with lots of potential is hard to set up for someone without knowledge. Support did send me a link about how to set up the flows, but that was even more confusing - just images of you can set this flow up, and with 3 options A or B or C to get there, but no indication of how or what to choose. I don´t know if the App is great or not as I just feel for me I want an easier set up process.
Thank you for sharing your feedback with us. We appreciate your perspective and apologize for any frustration you experienced while setting up our app. Your comments are valuable to us as we strive to improve our user experience.
We understand that navigating through the setup process can be challenging, especially for those new to our platform. We are actively working on enhancing our setup guides to provide clearer instructions and more detailed explanations. Your feedback about the confusion with the flow setup guide is particularly helpful, and we will take this into account to make improvements.
If you have specific questions or need further assistance with setting up the app, please don't hesitate to reach out to our support team again via our 24/7 live chat support or our email at Support@omegatheme.com. We are here to help and ensure you have a smoother experience going forward.
Thank you once again for your feedback and for giving our app a try. We hope to have the opportunity to provide you with a more seamless experience in the future.
Neil was amazing in helping us set up a couple of order tags. If it isnt clear these guys have an amazing feature - they can set up tags that put 'New customer' and 'returning customer' in the tags on the order page - so if you're sending flyers with discount codes for first time customers to place their second order and want to see it quickly, this is the thing for you. their help has been absolutely brilliant and they have a feature right there that i don't think you can get anywhere else - at least i struggled to find it. install it now!
Thank you for the fantastic review! We're delighted to hear that Nielwas amazing in helping you set up your order tags. Our unique feature for tagging 'New customer' and 'returning customer' on the order page is indeed a game-changer, especially for businesses wanting to quickly identify first-time customers for targeted discounts. We're glad our app could meet your needs where others couldn't. If you need any more assistance or have further feedback, don't hesitate to reach out. Install Auto Tag & Flow Automation app now for seamless order management!
Extremely useful app and is almost invaluable to me in keeping on top of my order priorities and knowing exactly what's what at a glance.
Had a minor issue where the app stopped working, but a quick chat with their team resolved all issues within 24 hours. Cannot fault them - amazing. Would definitely recommend.
Thank you for your wonderful feedback! We're thrilled to hear that our app is extremely useful to you in managing your order priorities effectively. We're also glad that our team resolved your issue promptly and that you had a positive experience with our support. Your recommendation means a lot to us! 😊🌟
The app only checks the past 60 days worth of data, so unfortunately isn't suitable for long-term tag management for an established store (which is what we were looking for).
Customer support was prompt and informative; thanks again to Vincent for his great customer service.
Hi!
Thanks for taking the time to let us know your sharing and we are sorry for the not-so-great experience you had.
Our support team has just received your sharing about the app and has contacted you with an email to help you solve this.
Please check and let us know if you need any further assistance.
We are sorry again for any inconvenience caused.
Best regards,
Omega Team
We had the opportunity to try out a competing app alongside Shopify's default Flow app, and we must say that this app stands out. When it comes to tagging, it excels. The process of setting up tagging flows is incredibly straightforward, and its standout feature is the ability to retroactively apply tags to previous orders. Without this invaluable feature, one would have to manually run the flow on batches of 1000 orders, which can be quite a hassle when dealing with a large volume of previous orders. With this app, it only takes a few clicks, and your task is complete! It's a game-changer.
It offers a wide range of configurable conditions including customers, orders, products, and shipping. Moreover, the customer support is nothing short of exceptional – available round the clock to address any queries or concerns, thanks to tracy for her help and support always.
Additionally, it's an embedded app that doesn't inject code into the theme, ensuring a seamless integration. We wholeheartedly recommend this app to any business owner looking to streamline their workflow. The auto-tagging feature has proven to be an invaluable time-saver, ensuring the accurate tagging of all customer data.
One of the standout qualities of this app is its user-friendliness. The interface is intuitive and easy to navigate and workflows are super helpful.
Thank you for your kind words! We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your experience with our app and service support. Have a wonderful day!
I installed Omega Auto Tags to tag customers based on purchased products. It exactly performs the functions it claims, and our operation is much easier thanks to the app. The app offers an array of conditions you can configure for so many areas of your business: customer, order, product, shipping, etc. Most importantly the tag conditions setting is simple and intuitive, extremely easy to create and edit. The customer support is simply superb - available 24/7 for any questions you might have. Also, it’s an embedded app that does not inject code into the theme. I highly recommend the app to any business owner aiming to automate workflow.
it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Omega.
We sincerely thank you for taking the time to share your thoughts with us!
Customer service communication is very timely and problem solving is very professional!!!
Thank you for your amazing feedback! 🌟 We’re so glad to hear that our customer service team provided timely communication and professional problem-solving. 😊 Your satisfaction is our priority, and we’re always here to help whenever you need us. Thanks again for your support! ✨
