O: Auto Tag & Flow Automation
Oppfyller Shopifys høyeste kvalitetsstandarder for hastighet, brukervennlighet og forhandlerverdi
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App used to be fantastic, they recently changed their pricing model and didn't inform us so the app stopped working until we upgraded. Pretty dissapointing.
Hi there,
Thank you for your feedback. We’re sorry to hear about your frustration with the recent changes to our app. Since 2022, our app has been free, and we truly appreciate your long-term support and loyalty.
To continue providing and enhancing the app, we introduced a new pricing model and informed all our users via email on November 5, 2024. If you didn’t receive this notification, please check your spam or junk folder. If you still can’t find the email, feel free to reach out to our support team at contact@omegatheme.com. We strive to ensure all information is clear and communicated transparently to our users.
We understand that changes like this can be challenging and hope you understand our situation. We’re here to help with any questions or concerns you may have and assist you with the upgrade process if you choose to continue using our app.
Thank you for your understanding and continued support.
Best regards,
Kaylee from Auto Tag team
Won't load Was really hoping this was going to be what we needed!
Hi,
We're truly sorry to hear that the app didn’t load properly, and we completely understand how disappointing this must have been, especially when you were hoping it would be the perfect solution for your needs. We strive to provide a seamless experience, and it’s unfortunate that the app didn’t work as expected for you.
Although we would like to better understand the root cause of this issue, we noticed that you haven’t reached out to our support team for assistance. Our team is here to help resolve any issues that arise, and we’d love the chance to troubleshoot this with you. It’s possible that the problem could be quickly fixed, and we’d hate for you to miss out on the app’s potential without having the opportunity to support you through it.
We kindly encourage you to reinstall the app and allow us to assist you in identifying and resolving the issue. Our support team has already sent you an email offering further help, and you can either reply to that email or contact us directly via our live chat, which is available 24/7, or email us at support@omegatheme.com.
We’re committed to providing the best possible experience, and we hope you’ll give us the opportunity to make things right.