It has been a great experience working with the OC team the past 3 years +. The team members I have contacted with most are Ed and Aloke. They are prompt to response to my Qs and help me whenever I needed help. They sure are professionals and knowledgeable in their system.
The OC system has also saved us money-often times, their rates are much better than my own carriers’ accounts. And the monthly fee they charge is very reasonable.
So, overall, we are very happy that OC is our shipping partner.
Thank you OC team!
Aloke has been very helpful in helping us implement this with features that we needed for our company. We hope this is a great system for communicating the orders with our customers.
Aloke and Ed respond very quickly to questions.
Clearview Butterfly Zoo
Not only is the app amazing and does far more than expected, but Ed (OrderCup support) was super generous with his time to walk me through the entire app. He spent over an hour on the phone with me ensuring that my printers were set up properly and that all my shipping boxes were configured in the system. He took me through all the features and explained how they could help make my store more efficient. Great app and great staff! Wishing all developers were like this ...
Great service. Always there when we need help.
Great app! I use this app for more than 2 years now, there have been a few hick-ups along the way, but the support is excellent and quick to the rescue!
OrderCup's Support team is great. They are quick to resolve issues and update you on the solution. They work with the Dev Team closely and take our feedback. We think that is an important feature in any app!
There's guys are fabulous! Thanks Aloke and Ed for helping me get started so helpful and understanding. I can see why this is a top rated app!
Ed Ford helped walk us through setting up a thermal zebra printer to our OrderCup account. He was so patient and helpful throughout the whole process. Awesome customer service, Thanks Ed!
I just wanted to let everyone know about the great customer service experience I just had with Ed from OrderCup. I emailed him, subject "911 HELP PLEASE" and he called me within an hour and fixed my problem, PLUS got me better rates.
Awesome app. They have the best customer service staff ever!!!! Highly recommended!