Waxwork Records HIGHLY recommends OrderCup. All-around great app and stellar customer support. I contact tech support regularly and I am always blown away at the patience and care they provide when helping me resolve any issues I'm having.
THE ABSOLUTE answer to all shipping label generation needs! Ordercup has save my business so much time and money I cannot express it enough. I've never had one single problem using Ordercup. I have had questions about some 'How To' things & Every time I've ever submitted an Support Ticket, a rep from Ordercup has QUICKLY answered me back....VERY QUICKLY. I'm indebted to Ordercup.
As a CANADIAN store that primarily ships high value goods to the US and Internationally, it was hard to find an app that pre-filled customs docs, be able to purchase insurance with a single click and print packing slips/labels in literally less than 5 clicks.
I had a few stumbling blocks with setup, but these guys took their time with me and walked me step by step to set everything up. We even had a session where they logged in as me to help me fix an issue. And this was all while we were still using the trial.
Since then, everything has been smooth sailing.
This is my most FAVOURITE app because it cut down my shipping time in half (based on using Paypal to ship packages from our old commerce platform) .
We tried other apps but couldn't get them to connect to the Canada Post API properly or kept getting weird error messages. Then when we contacted the developers it would take forever (in internet time...LOL) for them to get back to us.
Not these guys.
I don't leave a lot of reviews, but I had to leave a review for these guys because their customer service and the app have far exceeded my expectations (and saved my sanity). :)
If you do A LOT of shipping and are a Canadian Store...heck, any store...download this app ASAP.
Best $30 a month I have EVER spent.
Update June, 2016. 1 year of using this app. Still the best shipping app out there. We now use OrderCups' USPS shipping functionality and it has reduced our shipping costs by 70% which enable us to offer free shipping.
We've gotten out labels down to 3 clicks. THREE CLICKS!!! The support is awesome. My business is efficient because of this app.
Update #3 Sept, 2016. Got our label printing down to ONE CLICK! With Ed's amazing customer support, I was able to set up a thermal printer and set shipping defaults so all we're literally doing is clicking "print label" and it's done. This app is a LIFESAVER!
Thanks again guys!
Aloke and his team have the best support out of any shipping app on Shopify. We highly recommend OrderCup!
Dan & Bryan
Hot Pink Hanger
Excellent app. I really can't imagine not having for my store. Everything syncs up perfectly and all you have to do is click print! Incredible customer service as well. If ever there is an issue, they'll be sure to fix it immediately.
Great app. Thanks!
Coffee Source Online
Great addition to any Shopify store! Makes shipping a breeze. The team at OrderCup is also quick to respond for any assistance I have needed.
This is a phenomenal app. The integration with Canada Post is seamless. It has saved us a ton of time and a ton of money. My only regret is not having installed it sooner. Highest recommendation!
We still are loving this app and the personal help from a good guy named Ed. He is phenomenal and has provided excellent customer service for the last two years. Thanks Ed!
Ordercup is so great! Their support team gives you immediate attention to solve any issue and their service is so easy to use!
Ursa Major Super Natural Skin Care
OrderCup is great! Super easy to use and the support team is incredibly quick and helpful.
Ordercup is amazing! We recently looked into finding another application to help with shipping our products and Ordercup has been so useful from the beginning. The support staff are very personable and are always available to help with any questions or concerns we might have (you even get to speak to them, rather than always receiving "emails"). They support international shipments, which is a plus! Ordercup has made our shipping procedures much more efficient/ less time consuming to process.
Lady Cleo @ Maestro's Classic