OrderCup , 281 reviews

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for streamlining the shipping process, especially for Canadian stores due to its integration with Canada Post. Key features include order importation, shipping label printing, automatic 'shipped' order updates, and bulk shipment handling. The app is praised for its user-friendly interface, ability to handle high order volumes, and scalability. Merchants also appreciate the quick and knowledgeable customer service.

April 2, 2013

This app has saved me so much time!!! I use it with Fedex and it works flawlessly. Customer service is very quick to respond. Highly recommend this app! Couldn't live without it now!

Botanic Gifts - Terrariums, Buy Terrarium Kits & Terrarium Supplies
United States
Over 2 years using the app
Edited September 26, 2016

As a CANADIAN store that primarily ships high value goods to the US and Internationally, it was hard to find an app that pre-filled customs docs, be able to purchase insurance with a single click and print packing slips/labels in literally less than 5 clicks.

THIS
APP
IS
IT!!

I had a few stumbling blocks with setup, but these guys took their time with me and walked me step by step to set everything up. We even had a session where they logged in as me to help me fix an issue. And this was all while we were still using the trial.

Since then, everything has been smooth sailing.

This is my most FAVOURITE app because it cut down my shipping time in half (based on using Paypal to ship packages from our old commerce platform) .

We tried other apps but couldn't get them to connect to the Canada Post API properly or kept getting weird error messages. Then when we contacted the developers it would take forever (in internet time...LOL) for them to get back to us.

Not these guys.

I don't leave a lot of reviews, but I had to leave a review for these guys because their customer service and the app have far exceeded my expectations (and saved my sanity). :)

If you do A LOT of shipping and are a Canadian Store...heck, any store...download this app ASAP.

Best $30 a month I have EVER spent.

Update June, 2016. 1 year of using this app. Still the best shipping app out there. We now use OrderCups' USPS shipping functionality and it has reduced our shipping costs by 70% which enable us to offer free shipping.

We've gotten out labels down to 3 clicks. THREE CLICKS!!! The support is awesome. My business is efficient because of this app.

Update #3 Sept, 2016. Got our label printing down to ONE CLICK! With Ed's amazing customer support, I was able to set up a thermal printer and set shipping defaults so all we're literally doing is clicking "print label" and it's done. This app is a LIFESAVER!

Thanks again guys!

Kinkycurlyyaki 3
Canada
Over 2 years using the app
May 15, 2014

Very useful app with great customer service. A "must have."

Archer Adams London
Ireland
Over 2 years using the app
March 29, 2013

I would absolutely recommend using OrderCup!!

It has taken the nightmare way from fulfilling orders and turning it in to a dream!!

Must Get!!

Thank You Order Cup!

Grateful
United States
About 2 years using the app
May 21, 2014

Tech support is great and very quick. We've been using Ordercup now for 8 months and have shipped tons of packages without problem.

Status Shades
United States
About 2 years using the app
October 14, 2019

I just want to share with everyone that this is a great app for shipping and I've also been in touch with their support and they have amazing customer service too!

Jocelyn
United States
About 2 years using the app
March 20, 2013

Ordercup is fantastic - even better is their support team!

Submit a ticket with a query and they respond immediately to let you know they've got it and will be in touch. If they can answer your question with an email, they do so very quickly - when your query requires a phonecall, they schedule and follow-up on time.

Ordercup's support team are helpful and informative on a broad-reaching scale and surpass expectations every time.

Hot Girls Pearls
United States
About 2 years using the app
April 1, 2013

Great Program. Intuitive and easy to use. I would recommend to any other online retail site.

FUCT STORE
United States
About 2 years using the app
March 1, 2014

Ordercup has been easy to setup and support was timely and extremely helpful

Just a Bite
United States
About 2 years using the app
April 1, 2013

I used ordercup since I opened my store and its been a lifesaver. Good, responsive customer support as well!

Whipping Post
United States
Almost 2 years using the app