Orderhive Inventory Management , 171 Rezensionen

Using Orderhive for 1 month, all works great, some small issue happen, but superb support solve it and they always try to fit our needs , its very good for further development. And price vs features is really worth it compare with competior.

Overall, I've been very pleased with Orderhive. We had various issues to get going but Shiva our onboarding specialist was very helpful in getting things resolved and helping us properly use what it has to offer. It integrates and auto-updates nearly all of our channels and has made order management & inventory MUCH better. It was also much more reasonable than alternatives we reviewed.

Things started out alright but there have been repeated failures which have greatly impacted our business. "Premium" support is hit or miss if they'll actually be available. Chat support can only do the bare minimum & in most cases has to open a support ticket. IT support is only around until about noon EST time so you usually have to wait over 24 hours for something to be fixed. This is not a good solution for high volume companies.

Awful product, unfortunately, very very very unreliable, and has constant issues across all aspects; we have had to raise tickets on problems every few days yet are continuing to be charged in full.

-PO inventory often doesn't reliably sync back to Shopify.
-Inventory duplications on numerous occasions.
-Constant syncing issues in general.
-Products archived that shouldn't be archived.
-Support can take days for resolution.
- if orders are cancelled or refunded in Shopify inventory doesn't sync back
- sometimes takes days for new Shopify products to sync into OH and a lot of time to follow up with support for resolution

We have had occasions where we are weeks with inventory in stock, raised and accepted on OH, then not syncing back to live inventory in Shopify, which means sales are lost, time is required to fix all of these issues, and this is not a once this is every single week issue.

I would steer clear; unfortunately, it could be a great product but is not; they continue charging for services they cannot offer, which is another sting! No offer of credit for the lack of functionality on endless issues!

I have reviewed several inventory management and order management systems for Shopify and have to say that this is the one with best cost-benefit ratio.

Modern UI and a good overview makes it easy to navigate through all functions.

I only had issues while defining my own invoice (extra cost) as I had to submit three times errors in the invoice.

All in all they have a good customer service as usually there is a representative within 24 hours and if chat is active even within 15min.

Great support from Order Hive as always, quick turn around on questions and any integrations issues.

I think this app has a lot of potential. It is dragged down by a sales and development team that overpromise and underdeliver. When dealing with my salesman. I stated some integrations that were critical before I could let this software be the master of our inventory. These integrations were promised and we paid for a year of service. After 9 months of "2 weeks" and "soon" we were told what we wanted done was not possible. The sad and ironic part to this is I figured out a solution and I AM NOT a developer. TLDR:
If the trial version does not do exactly what you need it to, do not pay a dime to these guys. We would love a refund for that first year of unusable software.

I've tried so many inventory software for shopify but orderhive is by far the best in terms of functionality and also support. Highly recommended.

We had a lot of issues with our SKUs and working to combine multiple stores, and everyone from OrderHive has been quick to respond, patient while we finished the steps to get it working, and always positive. It took some time on our part to get it running but its been great since starting it. We are really looking forward to having a simplified inventory system through OrderHive!

Extremely disappointed with the new version. Now they forced us to use the new version which is very confusing and simple task take much more time to complete. In addition, I've been adviced that ZPL support will be switched off so I can't print on Zebra printer anymore. I got a suggestion to use PDF 4X6, but each label is generated on A4 size. Got the following reply: "Our tech team looked into the issue and concluded that it's the label that is being generated from your carrier's end i.e. DHL. We get a A6 label embossed on A4 size sheet from carrier's end.".

Now I have no other choice than to find an alternative and warn you about the limitations.

I'm extremely disappointed as the old system was working perfectly for over year.