Orderhive Inventory Management , 171 reviews
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Absolutely terrible customer service. Very basic functions. After deleting this app you will have a lot of problems with your stock levels and product availability. Doesn't recommend this app.
We have improved a lot in our customer service since 2018. We have a dedicated account management team available 20/6 covering almost all timezones. We have live chat and call support available for all plans. Whether you are on a free plan or growth, you get full customer service.
We reviewed this app and decided it was not our ideal fit for various personal reasons...and then the trouble started. I have dealt with incessant phone calls and e-mails from the sale department. They do not have unsubscribe options on all of the marketing and they simply will not stop calling and e-mailing despite repeated polite requests to cease contact. I cannot comment on the actual functionality of the app, we did not actually use it enough for me to have a valid evaluation. Update - the e-mails are still coming, despite having contacted them directly and continuing to unsubscribe. At best, I see this as a poorly managed company......and at worst I see them as completely disregarding privacy laws. Whatever their situation is, i would not suggest installing their products.
Pros:
-Simple but efficient design for mutichannel inventory and price management
-Sku mapping method is simple to use
-AMAZING customer service support via skype
Cons:
-Cloud-based software is extremely slow
-Search algorithm for looking up products is not the greatest
-Customer Support is within India Time Zone
All these 5 stars reviews are fake, I message these guys over and over and never got a response, try to connect amazon and Walmart and the app will not work at all and I keep messaging them for help and no response.
Hi, We try and respond to all customers in a few hours over chat and 24hrs on email. Were you sending an email to the right email address?
For prompt response, you can contact chat support in software.
For email support, you can email on support@orderhive.com
Excellent service. I tried many similar services and so far I have chosen this one. Excellent value for money.
Installed this app with the intention of using it to receive inventory for our store with a large amount of items. After testing a bit, we've noticed it is randomly adjusting inventory when we take a special order for an out-of-stock item. We receive an order for an item that isn't in-stock - which makes our inventory -1. When the inventory reaches a negative number, Orderhive manually received stock to bring it back up to zero. This is a really distressing problem - as of yet we've had to response to our request for help - but we have received a lot of automated follow up emails trying to sell us something. Not impressed - hopefully they will get back to us at some point...
The system looks Ok however the customer service is terrible. The trial doesn't actually allow you to 'trial' only see the system. To actually trial it with your business you have to pay the 49.99. I got extremely frustrated at the support team not getting back to me that I asked them to cancel. They could not even get that done efficiently.
We have improved Orderhive and customer service a lot since 2018. I would request you to try Orderhive again with Shopify Free plan and reconsider your review.
Very difficult to use and integration doesn't work. Support wasn't helpful. Web articles are hard to understand in English. Don't recommend.
Amazing App, helps a lot and save huge amount of time
not use this app!!!!!
the app have modified the stock of 10.000 products, the Orderhive not solve the issue, we don't know the products modified and not replay!!!