Overall rating
3.8
Counts per rating level
  • 73% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
April 13, 2023

Awful product, unfortunately, very very very unreliable, and has constant issues across all aspects; we have had to raise tickets on problems every few days yet are continuing to be charged in full.

-PO inventory often doesn't reliably sync back to Shopify.
-Inventory duplications on numerous occasions.
-Constant syncing issues in general.
-Products archived that shouldn't be archived.
-Support can take days for resolution.
- if orders are cancelled or refunded in Shopify inventory doesn't sync back
- sometimes takes days for new Shopify products to sync into OH and a lot of time to follow up with support for resolution

We have had occasions where we are weeks with inventory in stock, raised and accepted on OH, then not syncing back to live inventory in Shopify, which means sales are lost, time is required to fix all of these issues, and this is not a once this is every single week issue.

I would steer clear; unfortunately, it could be a great product but is not; they continue charging for services they cannot offer, which is another sting! No offer of credit for the lack of functionality on endless issues!

Bygge Bo
Ireland
About 1 year using the app
March 28, 2023

Order Hive is the way to go if you are a startup or a business with more than one warehouse and multiple sales channels. You can automate most of the processes and save ton of time. The team there is great from start until you're set up and ready to go live. I've dealt with Jinesh who was always there to answer our questions. They've setup a demo call to show you around and try give you examples that work with your business so you can see the potential. After you decide to go with them which I highly recommend, you'll have 2 free On-boarding calls to help you set up everything and go live. I've had mine with Atulya who was very professional and helpful. She helped me set up some automation which I was struggling to do. I recommend this to any business and promise you that the time you save on the processes is way more than what you'll be paying monthly.

AMC Furniture
United Kingdom
25 days using the app
April 19, 2023

Product was not perfect, but it worked for me. Cin7 Acquired this product and support disappeared. Now I get email saying this product will be discontinued next year. They are pushing everyone to Cin7 Core. Will leave Cin7 completely!!!

PensXpress
United States
Almost 3 years using the app
April 10, 2023

It works great until it doesn't, then no support. They acknowledge the problem, open support tickets that don't fix the issues. Been dealing with inventory issues for months now with no end in sight. Staff does not care.

OHM Together USA
United States
Over 1 year using the app
April 12, 2023

I am almost finished with the onboarding process and I can't say enough good things about who I am working with, Atulya. Atulya is dedicated and available to help me with questions at just about a moment's notice. I am impressed with the functionality, automations, and reporting capabilities of the software and I can't wait to begin using it as a powerful tool to help me run my business smarter.

Equestrian Creations
United States
About 2 months using the app
June 12, 2017

Orderhive inventory management has been a lifesaver for the day-to-day running of our business. Great service, good value for money, and the staff are always very quick to respond and act when we have any questions or come across any issues. Highly recommend!

Miss Matatabi
Japan
Over 7 years using the app
May 20, 2016

Great support and user friendly system!

Khomo Accessories Europe
Spain
About 7 years using the app
October 18, 2017

Very good support, they are always hands on, very quick in replying and reliable.

The overall experience is amazing, there is nothing they can not do, they will do whatever you ask them, from integrations to small issues.

The rest of developers have a lot to learn from them.

Todd

Koolkrew 2
United Kingdom
About 7 years using the app
March 20, 2022

This is a great product with superb customer support. I've been using this since version 1 and it's been the backbone of my operations. We run a retail outlet and an online store. We use order hive to manage our inventory, purchases and even simple production. Have recommended it many times to associates and friends.

Lye Nai Shiong
Singapore
About 7 years using the app
Orderhive replied March 22, 2022

Thank you for your kind and valuable feedback! We are glad we could help streamline your operations.

October 14, 2016

Tech support excellent, product need improvement more feature need added, i still think this is one the best I can find.

Golden Lotus Antiques
United States
Almost 7 years using the app