Order Edit Customer Service

I used this app to give customers the opportunity to cancel their orders to shake the order rejection rate. It is very useful!

This app is awesome! It will definitely help me increase business. Woo hoo!! I have a lot of wholesale customers so it's perfect.

Seems to work fine. Tested with cancelling an order, installation was also a 1 click process. Will test some more and change review if anything comes up, but looks good for now!

i really like how this app works to help customers cancel orders. it reduces manual labor - thanks for making it easy! very much appreciated

great app and a feature missing from platform added by your guys. This makes convenient for buyers to edit/cancel their orders easily.

perfect app to cancel and edit order.
It' enough for customers.
I put the 5 star on review.
I recommend for all shopify developer.

nice app to help my business grow. It saved me a sale just now after talking to Amy at customer service, and she suggested the app to me.

I installed this app earlier today amidst the recent amount of negative reviews in the past month or so. Went as far as speaking with a Shopify Guru (Ashleigh from New Zealand) about the influx of negative reviews. Her and I did some review searching and couldn't find anything bad, and she also told me that many Shopify Plus members are using this app. ( Can't be all that bad if they're using it - Right?)

Been testing for about 4 hours now, and I cannot find any faults or issues with this app. Edit/Cancel from the "Thank You" page works great.

The only thing I personally don't like is the Edit/Cancel page URL customers get sent to from either their account page or in email confirmation. The fix..... I just redirect everyone back to the "Thank You" page using this:

"a href="{{ order.order_status_url }}" title="Track Your Order" target="_blank">View, Edit or Cancel"/a" (substitute "" for <>)

I will obviously keep monitoring the app's ability and change my rating accordingly.

Stephan
www.ibeadcanada.com

Amazing app! Saves us a lot of time attending to cancellation and changes to orders! Super easy to use too! As a next step, it'd be great if we could customize notification pages.

Very happy with the functionality provided by this app. Simple setup, clear use cases and user flows. Recommended to all store owners.