Greater customer satisfaction
With Orderify, customers can instantly make changes and correct mistakes without the frustrating and slow back and forth with support.
Easier customer support
Orderify eliminates the number one reason customers contact support - to edit or cancel orders.
Orderify makes it easy for customers to edit/cancel/reorder from the order status page, the order confirmation email and the account page.
Orderify makes your customers happier, makes customer support easier and increases sales.
*Completely free for 30 days. Takes a few minutes to set up and try.
A Better Customer Experience:
Trust and Comfort: Most online shoppers check the return/cancellation policy before buying, and shoppers are often willing to keep buying from an online store if they had good experience canceling or returning an order. Customers are more comfortable and become more loyal when they can edit or cancel their orders easily. This is why every major online store (Ex. Amazon) lets customers edit and cancel their own orders.
No More Frustration From Order Mistakes: Customers make mistakes when ordering. They often enter the wrong shipping address or want to change items. With Orderify they can easily and cleanly change any part of an order on their own without the frustrating, slow back-and-forth with customer support.
Easier Customer Support:
A frustrating customer service experience and higher customer service response times lead to lower sales and fewer repeat purchases. For stores without Orderify, a top reason customers contact support is to edit/cancel an order. Orderify eliminates this burden, getting customers instant satisfaction and reducing the workload on customer support.
Convenient Access from 3 Locations:
Orderify lets customers edit/cancel/reorder everywhere they can see an order - the order confirmation/status page, the customer account page and the order confirmation email/SMS. Orderify boosts sales not only by making reordering much easier but by also making the ability to reorder available in all highly visited locations.
How does Orderify Work?
Once you install, our 10-15 minute, one-time setup will help you add order edit/cancel and reordering to your order status page, your order confirmation email/SMS and your customer account page.
Order Cancellation: When your customer presses the cancel button, he or she will get a confirmation pop-up. Once the cancellation is confirmed, the order will be canceled and automatically refunded.
Order Editing: To give your customer complete flexibility when editing an order, we cancel and refund the original order and reload a shopping cart with all of the items in the original order. That way, your customer has the flexibility to edit payment, shipping and order content information. This also prevents any confusion where orders end up partially edited or edited with mistakes.
Reordering: When your customer clicks the reorder link, he or she will be taken to either a checkout or a shopping cart (depending on your settings) that contains all the items from the order for easy reordering.
- Developer website
Pricing 30-day free trial
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
Setup was really easy and it gives my customers a better experience with the option to cancel or edit an order. I don't know why this isn't a normal feature with Shopify, but I am happy for the easy integration of this app.
The unavailability of the 'Cancel' feature may sometimes turn out to be a downside to the online store. So, this app helps and is pretty convenient and easy to use for both in-store and uploaded themes.
This is a really useful app. Being able to allow customers to edit or cancel the order saves a lot of time for us filtering and responding to emails. When customer cancels an order, Shopify order page will reflect the cancellation correctly. Your customer will receive an email confirming cancellation and you will receive an email notifying which order was cancelled. This email is crucial if you are using certain third party fulfillment app as you will need to manually cancel the corresponding order at the app's order dashboard. I had good experience with their support team as well when resolving some issues I had.