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Friendly app developers. Helped me and responded immediately to my questions and took time to help. Great app!
This app is broken, when a user gets the popup to "Dismiss" and they hit dismiss and refresh the cart page without updating the quantity, it lets them through to checkout even when set to 1 on the app per item.
How can such a huge flaw get so many high reviews, I am not sure. I had multiple customers bypass our limit and I am left scrambling refunding them because we cannot honor the order.
So sorry to hear you've run into trouble with OrderLogic, and we understand how frustrating it can be to have to reach out to a customer if an order isn't right. Sometimes there are incompatibilities with an aspect of a theme or with other apps installed on your shop. Sometimes we can fix it easily. In this case, you have an app installed called Ultimate Special Offers by Pixel Union, which appears to direct the user to checkout despite our attempts to stop that. At present their app and ours are incompatible. We'd be happy to try to reach out to them and work with them to add OrderLogic compatibility into their app.
Amazing app that does everything you need it to do and the support is superb! I highly recommend it and I truly believe it's a must app to have using Shopify.
Very happy with this app. Does what I need it to do! I am doing daily deals at very low prices to encourage larger overall orders and didn't want people to just buy multiples of the daily deal, so I limit it to a max of one per order. Daily deal is working well and I'm getting the larger orders :)
I encountered an issue with the prompt and promptly reached out to the support team for assistance. Shane quickly came to my aid and resolved my problem efficiently, for which I am deeply grateful. The swift and effective support provided was truly remarkable. Additionally, I was impressed by the application's user-friendly interface and thoughtful design.
Thanks so much for the positive feedback! I'm always eager to help a merchant achieve success to the best of my ability.
- Shane
The OrderLogic team was really nice, but ultimately, this app didn't really work. Customers would get a pop-up sort-of stopping them in their carts, but would proceed to checkout pas OrderLogic's limits. When OrderLogic escalated it to their engineering team, they basically said "it's probably interacting with one of your other apps and not working, but we can't see what the issue is". Ultimately, a very kind shrug emoji. It may work for most, but it didn't work for our store.
Hi, I am sorry to see that your issue was not more resolutely solved. If you wish to give us another try, I will handle your case personally and do my best to determine which app is causing the problem. Sometimes, it can be leftover code from uninstalled apps, and at other times, it can be difficult to determine the root cause. Nevertheless, I typically have success in figuring it out. If you are willing to give us another try, I will credit back your charges for the next three months and try my best to solve this issue. Please open a new ticket and ask for me by name.
- Shane
This app is just Awesome. When your doing promotion you can limit the stock. When we make sale few items require bulk purchase and this app is just helpful.
Customer service is TOP. Shane assisted all the way. The only reason we love the app so much is because of the customer service provided by Shane. You should try the app, any problem Shane is there to assist. Just fast customer service!
Had a question about how to set-up the products and had an EXCELLENT experience with the support department. They went ABOVE AND BEYOND to help us!!!!!
Testing it during the free period and this app looks promising.
It imports all of your products so you can search for a product just as you would normally and then simply add an order limit. The interface is familiar and easy to use.
Over limits are caught on the product page add to cart and the cart edit with a nice message for the customer.
Don't understand why it's don't work the morning in my time zone, and why it's can't work to the buy button/Check out button of the product page?
Hi. Sorry to hear you had issues. We have designed OrderLogic with a failsafe such that if anything ever goes wrong, we'd rather allow orders we shouldn't than block orders we shouldn't. We had a short outage this morning that is very rare for us. We don't think it impacted enforcement of limits on shops and only impacted editing existing limits, but there is a chance it impacted your shop to a greater degree.
(Update June 1, 2020)
We added support for the Buy Now button also known as Dynamic Checkout in mid May so you can start to use it now. (Not to be confused with the Buy Button sales channel which we've supported for quite some time. I think we're still the only app that supports that.)