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Excellent customer service from Shane. Helped us way more than we could have expected with styling, implementing special requests.
Definitely what I'd want from any other app developers.
Great App! Works easy and support is quick to respond via email! I would highly recommend.
App not working for a long time, contacted support nearly a month ago.. still waiting on a reply. Hopefully someone will get back to us soon.
Hi. So sorry to see this. The system by which our support agents notify engineering of issues dropped your support ticket somehow. I found that OrderLogic theme changes were missing from your theme and reinstalled them which should make a dramatic improvement in your results. I'll reflect with our team on how we can prevent this kind of drop from happening again. My deepest apologies.
- Shane
We experienced something similar to another merchant where OrderLogic wasn't working for us. We contacted support who was very nice, however they were only able to blame the app not working for us on another app.
This app is good when working properly, however it's not working for us anymore
Sorry to hear that you ran into issues after many years with OrderLogic. It's true that other 3rd party apps can conflict with OrderLogic from time to time by sending the customer directly to checkout despite the efforts of OrderLogic or other apps to create restrictions. The best we can do in that case is determine the conflict and try to work with the other app vendors, but that is often a very slow and ineffective process. We're currently investigating a new approach that would be more resilient with regards to 3rd party applications that we hope to roll out in the near future.
As with any app there is always the potential for problems due to conflicts with other apps and customization. Ours was one of these rare cases and this app was conflicting with another app we had installed. We emailed support and Shane dove right in and remedied everything. He went above and beyond to ensure our problem was resolved in a timely manner. The app is amazing and works just as we expect it to. I highly recommend the app for it's functionality as well as the amazing team that supports it!
Love this app!
We use this app on all 3 of our shopify stores. We use it for 3 main purposes: enforcing our wholesale minimums, offering free yet limited products (ex: 1 free item if you add it to your cart), and case-unit pricing (customer needs to order product in a particular multiple).
In addition they have friendly and responsive customer service!
The team has been extremely helpful and attentive to issues that needed attention. We have no doubt to try out any new apps by Oiizes in the future!
This app works exactly as advertised. Easy to set up. Shane and his team responded quickly to an issue we were having and went the extra mile to solve a tricky bug related to the app and our theme working together. We really appreciated the effort they put in to resolve the issue. Best way to get in touch with them is via email if you have any questions.
Excellent app with the functionality we were looking for and even better customer support. They even worked on implementing an app change based on our recommendation. A++
Not only goo App. Their staff help to do some modify to meet my need. Very helpful