OrderLogic ‑ Min & Max Limits

Hi, we are sorry to hear you had issues with OrderLogic. If you are still interested in using OrderLogic I would be happy to try to get to the bottom of the issue you are running into, please reach out to us if that's the case.

Hi. So sorry to see this. The system by which our support agents notify engineering of issues dropped your support ticket somehow. I found that OrderLogic theme changes were missing from your theme and reinstalled them which should make a dramatic improvement in your results. I'll reflect with our team on how we can prevent this kind of drop from happening again. My deepest apologies.
- Shane

Update 4 June 2020: We were able to work with Revy and build in compatibility with their apps so this issue is resolved. I took a look at your site and OrderLogic is working well now. I'm pretty pleased with the fast turn around on this. Our team and the Revy team worked well together to get this turned around for you quick.

Update 1 June 2020: We have heard back from the developers at Revy and they seem positive about working with us to resolve this conflict. We'll keep you posted and will hopefully have good news in the coming days.

Original response:
Hi. You appear to have installed an app from Revy (https://apps.shopify.com/partners/revy-apps), most likely Unlimited Bundles & Discounts (https://apps.shopify.com/product-bundles-discounts-by-revy) which is interfering with the functionality of OrderLogic. It appears that when you click on checkout now, that app checks for a discount on items in the cart and then redirects to checkout, disregarding that other apps might also have listeners that need to perform actions on checkout. We have reached out to the developers of that app about this issue, but this is often a slow path to resolving these kinds of issues. You should also reach out to them for support on this issue. For now, OrderLogic is incompatible with this app.

We're always glad to help. You can click on the help button in the lower right hand corner of our app to reach us. That's far more fruitful that hurting our reputation with a negative review. We work hard for our customers but there are many apps performing actions on checkout and they don't all place nice together. This is an example that we had never seen before but it didn't take us long to figure out the issue.

So sorry to hear you've run into trouble with OrderLogic, and we understand how frustrating it can be to have to reach out to a customer if an order isn't right. Sometimes there are incompatibilities with an aspect of a theme or with other apps installed on your shop. Sometimes we can fix it easily. In this case, you have an app installed called Ultimate Special Offers by Pixel Union, which appears to direct the user to checkout despite our attempts to stop that. At present their app and ours are incompatible. We'd be happy to try to reach out to them and work with them to add OrderLogic compatibility into their app.

Hi. Sorry to hear you had issues. We have designed OrderLogic with a failsafe such that if anything ever goes wrong, we'd rather allow orders we shouldn't than block orders we shouldn't. We had a short outage this morning that is very rare for us. We don't think it impacted enforcement of limits on shops and only impacted editing existing limits, but there is a chance it impacted your shop to a greater degree.

(Update June 1, 2020)
We added support for the Buy Now button also known as Dynamic Checkout in mid May so you can start to use it now. (Not to be confused with the Buy Button sales channel which we've supported for quite some time. I think we're still the only app that supports that.)

Hi. So sorry to read this. I won't try to make any excuses. Your complaint is legitimate. I found your emails, which I admit got buried and we didn't get back to you in a timely fashion. I just tried to call you but it looks like you're closed for the day. I also tried to refund you but no charge has shown up for your shop on our Shopify admin tools yet. I made a note for myself to try again in two weeks. I'll keep trying to reach you but please let us know if there's any way we can make it up to you.

Sorry to hear you didn't receive our response. You reached out 4 days ago on Saturday morning and we responded the same day on Saturday evening. We don't know why it didn't reach you. We mentioned in our response that we detected an incompatibility with an app you're using called Advanced Pre-Order. We also mentioned that we don't yet work with Dynamic Checkout buttons which your theme uses, and provided instructions for how you can disable those. But we are working to add support for Dynamic Checkout.

Update: We investigated our outgoing support emails in Zendesk. Although everything appears to be set up correctly there, we are also seeing some issues with emails failing to be delivered. We're working with Zendesk on this. Very sorry. We did respond to you fairly timely and we didn't know until your review that the message may not have been delivered.

Update 2: The issue we saw in Zendesk has to do with email we initiate from there, not user initiated emails we reply to. So we're still at a loss for why this message failed to reach you. Can you look in your spam folder and let us know if you find it there? The email is properly authenticated so it shouldn't be going to spam, but it might.

There are some apps out there that send customers directly to checkout and bypass other apps efforts to take an action before checkout. We can almost always identify which app it is. Sometimes we can come up with a simple fix. More reliable fixes depend upon working with the developers on the other apps. We advised this merchant of the app that caused the incompatibility but never heard anything back.

It's also not true and never has been true. We tried to reach out to this customer and support them but never heard back. This was before we were allowed to reply to reviews which is why I'm responding here nearly 2 years later.