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Testing it during the free period and this app looks promising.
It imports all of your products so you can search for a product just as you would normally and then simply add an order limit. The interface is familiar and easy to use.
Over limits are caught on the product page add to cart and the cart edit with a nice message for the customer.
Had a theme compatibility issue upon installation and the support team jumped in right away (during weekend) and did their magic. Great support, great communication and wonderful app for minimums and multiples!! (Using it on multiple stores)
Thanks so much for giving us the opportunity to investigate this. Conflicts with other apps do happen sometimes we will always try our hardest to identify the cause and find a solution when we can. We treat these issues at top priority and will try to respond as quickly as possible and at a time that works best for you.
Had a theme compatibility issue upon installation and the support team jumped in right away (during weekend) and did their magic. Great support, great communication and wonderful app for minimums and multiples!!
Thanks so much for giving us a chance to dive in and get it working for you, and for the positive review that means the world to us.
The OrderLogic team was really nice, but ultimately, this app didn't really work. Customers would get a pop-up sort-of stopping them in their carts, but would proceed to checkout pas OrderLogic's limits. When OrderLogic escalated it to their engineering team, they basically said "it's probably interacting with one of your other apps and not working, but we can't see what the issue is". Ultimately, a very kind shrug emoji. It may work for most, but it didn't work for our store.
Hi, I am sorry to see that your issue was not more resolutely solved. If you wish to give us another try, I will handle your case personally and do my best to determine which app is causing the problem. Sometimes, it can be leftover code from uninstalled apps, and at other times, it can be difficult to determine the root cause. Nevertheless, I typically have success in figuring it out. If you are willing to give us another try, I will credit back your charges for the next three months and try my best to solve this issue. Please open a new ticket and ask for me by name.
- Shane
OrderLogic works great for us! The tag function is awesome, just what we have needed! We sell some items in groups of 3, using this we can enforce groups of 3 for the mix and match items that need to be sold in that quantity. Thanks OrderLogic team for such a great and easy to use app!
This app doesn't work. If a user puts an item in the cart, then they will get a message the first time, but can still checkout without any issues. We sent 3 emails to support and have received 0 replies, we would like a refund.
Hi. So sorry to read this. I won't try to make any excuses. Your complaint is legitimate. I found your emails, which I admit got buried and we didn't get back to you in a timely fashion. I just tried to call you but it looks like you're closed for the day. I also tried to refund you but no charge has shown up for your shop on our Shopify admin tools yet. I made a note for myself to try again in two weeks. I'll keep trying to reach you but please let us know if there's any way we can make it up to you.
This app has worked well so far for the purposes of our online store. Hoping that no issues arise in the future.
Thanks so much for your review. Typically when people have issues it's due to a conflict with another app, or rare occasions something in their theme that we haven't seen before. If it's working well for you hopefully that will continue. But please reach out if you run into anything.
Hi,
I tested this app and it worked exactly as described in the description. In my scenarios I had unique needs of of having Membership orders that unfortunately could not be met by the current version.
Jason was fantastic in answering all emails and honest as to the feature set of his app. He did let me know that what I needed will eventually be added but it could take some time. I did accept his offer of letting me know when he has it completed and looking forward to using his app.
Thanks Jason !!
Don
www.KutiSkin.com
I was very happy that it worked so fast. But sadly it doesn´t work on mobile phones. That is very bad because most of the people use their phones to buy things... i would give 5 stars but this is a very negative point for me ...
Hi. Sorry to hear it's not working for you in mobile. It should be. We'd be happy to investigate. I tried taking a look but your shop is not live yet and it's password protected. Please open a ticket with us by clicking on the help icon in the app, or visit https://www.orderlogicapp.com/help for other ways to reach us. In most cases we can figure out the cause.
App not working at all, customer service rubbish - not had a response to my messages for a week! Don't waist your time
Sorry to hear you didn't receive our response. You reached out 4 days ago on Saturday morning and we responded the same day on Saturday evening. We don't know why it didn't reach you. We mentioned in our response that we detected an incompatibility with an app you're using called Advanced Pre-Order. We also mentioned that we don't yet work with Dynamic Checkout buttons which your theme uses, and provided instructions for how you can disable those. But we are working to add support for Dynamic Checkout.
Update: We investigated our outgoing support emails in Zendesk. Although everything appears to be set up correctly there, we are also seeing some issues with emails failing to be delivered. We're working with Zendesk on this. Very sorry. We did respond to you fairly timely and we didn't know until your review that the message may not have been delivered.
Update 2: The issue we saw in Zendesk has to do with email we initiate from there, not user initiated emails we reply to. So we're still at a loss for why this message failed to reach you. Can you look in your spam folder and let us know if you find it there? The email is properly authenticated so it shouldn't be going to spam, but it might.