OrderLogic ‑ Min & Max Limits , 110 条评论

We're sorry to hear an order got through. I understood from the ticket you opened with us that it was a one time occurrence. I certainly wish you would have given us a chance to investigate.

By design we have built in fault tolerance such that if anything ever goes wrong and something fails to load on your site due to any kind of outage, we would rather allow faulty orders through than have something on your site that blocks all orders. Such occurrences are very rare but may have happened in this case.

Otherwise we can turn on some additional debugging information that can be added to your orders to help determine a cause of any slip ups.

Sorry to hear you didn't receive our response. You reached out 4 days ago on Saturday morning and we responded the same day on Saturday evening. We don't know why it didn't reach you. We mentioned in our response that we detected an incompatibility with an app you're using called Advanced Pre-Order. We also mentioned that we don't yet work with Dynamic Checkout buttons which your theme uses, and provided instructions for how you can disable those. But we are working to add support for Dynamic Checkout.

Update: We investigated our outgoing support emails in Zendesk. Although everything appears to be set up correctly there, we are also seeing some issues with emails failing to be delivered. We're working with Zendesk on this. Very sorry. We did respond to you fairly timely and we didn't know until your review that the message may not have been delivered.

Update 2: The issue we saw in Zendesk has to do with email we initiate from there, not user initiated emails we reply to. So we're still at a loss for why this message failed to reach you. Can you look in your spam folder and let us know if you find it there? The email is properly authenticated so it shouldn't be going to spam, but it might.

There are some apps out there that send customers directly to checkout and bypass other apps efforts to take an action before checkout. We can almost always identify which app it is. Sometimes we can come up with a simple fix. More reliable fixes depend upon working with the developers on the other apps. We advised this merchant of the app that caused the incompatibility but never heard anything back.

Thanks so much for giving us the opportunity to investigate this. Conflicts with other apps do happen sometimes we will always try our hardest to identify the cause and find a solution when we can. We treat these issues at top priority and will try to respond as quickly as possible and at a time that works best for you.

Thanks so much for giving us a chance to dive in and get it working for you, and for the positive review that means the world to us.