Ordersify: POS Draft Orders

Update: I found a different button in the app that allowed me to reach out to support and they had the issue fixed by the next day. I appreciate when devs work hard to make things work. Old Review: This app worked very well for several months, but a few weeks ago something changed. Now when I try to add an order to cart on my POS it will consistently add a different person's order than the one I selected. Trying to check out Customer A? Congrats I've moved Customer C's order to the cart. Okay, clear cart. Add Customer B's order to cart? Congrats, Customer C's order is in the cart. Clear cart... I've had to resort back to just typing in my customer's credit cards manually on the computer instead of using the POS. Normally I'd reach out to support about this, but their "Share Feedback" button takes me to a locked Google Form that says:
"You need permission
This form can only be viewed by users in the owner's organization. Try contacting the owner of the form if you think this is a mistake. Learn More."

this has worked well in the past. now draft orders are not synching anymore. tired support for weeks - no response.

App is broken, support is not responding, 5 days trial are over. So, end of expectation from Ordersify.
Please don’t waste our time with broken apps that are not supported!
***
Update: support seems to have been out of town but came back willing to help. I appreciate that :-)