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The pandemic has affected us in many ways including stock availability. This app helped us in sending our customers notification for the product they're looking for. The app works perfectly, too! We have it installed for 2 years now and we never had an issue. Their customer support is very helpful. They answer almost instantly, like you're conversing with them face to face. Highly recommended. Interface is friendly.
Firstly, I sincerely appreciate you taking the time to provide feedback on the services we have rendered.
Your feedback is invaluable to us, and we are delighted that we were able to assist you during your time of need.
Please be assured that we are committed to continuously improving our services and meeting your expectations. Your satisfaction is of utmost importance to us, and we will strive to ensure that we consistently deliver exceptional service in the future as well.
Thank you once again for your valuable feedback.
Warm Regards,
Linda
The app failed to work for me initially, and I couldn't reach customer service despite couple of attempts in the first few weeks. However once I managed to contact Andy, he did swift work and now its working well. Hopefully the service will stay consistent in time to come.
I've been using this app for several months now. It's GREAT! Get it! I love it for my apparel brand and have recommended it to my entrepreneur friends. The customer service is extremely responsive. I've only had to reach out for help on one occasion, and that was to have them integrate an inline "Notify When Available" button on our product pages. I received an immediate reply to my email and the request (along with revisions) were completed in less than an hour. Honestly, had I replied to emails sooner, it likely would've been resolved in minutes. Thank you again, Andy, for the prompt and excellent customer service!
Thank you so much for taking the time to write your kind review!
We are happy to hear that we could help you to sort out the issue and we wish you a lot of success with your store!
Please feel free to reach out to us anytime in case you need further help with anything, and we would be more than happy to help. :)
Kind regards,
Linda
Easy to install, customer service answered quickly to make the widget compatible with my theme and the best part is that they have a free plan, so if you are a small business you can try it out before paying a fee if you don't need to send many notifications/month. Highly recommended!
The app would not install on my Shop shellyparts.de (supply theme).
Support-Team responded immediately and within 24h everything was fine. Excellent!
Hi There! Thank you so much for your kind words, I'm very glad that you were satisfied with my assistance <3
Please feel free to reach out anytime in the future!
Best Regards,
Linda
I really like this app. It's one of the most simple and straight forward apps we have. It's easy to use and actually does what it's supposed to which is unusual for Shopify apps. We have had some things that have needed sorting out by support but generally these have been dealt with fairly quickly. I am aware that the support team is very small so things might take a bit longer but then the app actually works so it's worth waiting for! Definitely recommend.
It's fantastic to hear that you enjoyed our app and our service. Our entire team would like to thank you for taking the time to share your view on our service.
We treasure any wonderful compliment you've bestowed upon us! Thank you once more, and best wishes!
Sincerely,
Linda
We removed the app but it still sent a spam back in stock email (their demo product) automatically to all our customers!
Edited Review- I was having issue with the "Notify Me" button coming up on products where inventory wasn't tracked. And I was also having issues with the Coming Soon and Pre-Order features. I emailed multiple times and was pretty frustrated after 2 weeks of no one answering but finally today Andy came on and we went back and forth through emails a few times until all my issues were fixes.
The app is really great and was exactly what I was looking for, the lack of the 1 star is just for the initial slow response from customer support.
If you're having issues keep messaging and someone will eventually get back to you!
We are so happy that you are satisfied with our app. These are the moments when we really feel like our hard work pays off. :)
Thank you very much again for your kind review, it was a pleasure helping you today. And as always, if you need any help or have any questions, please do let us know.
Kind Regards,
Linda
great app. works smoothly. quick replies from customer care while setting up.
please add a whatsapp option also. It can change the game for you.
Thank you so much for your feedback. We are so happy to hear such wonderful words from you. It means a lot to us.
We always strive to deliver the best service to our beloved customers. Therefore, your feedback is a great motivation for us.
Please feel free to contact us if you have any further questions.
Best Regards,
Linda
We have been using it for a long time, and we really like it and all the different functions! When needed, the support was super quick and more than helpful, thanks Andy!