Ordertracker ‑ Track & Upsell , 58 avis

app is good but since last week it has been having problems, I only had 8 orders this month and the app is saying that I used up 50 credits?!?! I called the "24/7" chat several times without any response...I'll try to reinstall...hopefully it will be resolved!
This review is mainly due to the support that doesn't exist! When they return I will change my review

I was very well attended to by Chloe and solved my problem!

Very helpful and quick response!

Very nice & easy to navigate order tracking app. The pricing is fair for both sides & everything so far seems to be working just fine. Thanks Ordertracker.

1 étoiles en raison du LiveChat support qui ne répond pas. Même le support normal ne répond pas.
Dommage l'application pourrait être très bien mais il y a des problèmes.

- Les suivis de Mondial Relay ne sont pas reconnus.
par exemple: tracking: 96810866
https://www.mondialrelay.fr/suivi-de-colis?codeMarque=CC&numeroExpedition=96810866

- quand on a plusieurs tracking dans une commande, la page de statut de la commande est en Anglais (au lieu du Français).
Et quand on clique le bouton "Suivre ma commande" pour afficher la page de tracking, la page ne donne que le dernier tracking.

Après 4 jours d'attente d'un retour du support, AUCUN RETOUR.
Je désinstalle l'application car vraiment pas au point.
After 4 days of waiting for a response from support, NO RETURNS.
I uninstall the application because it really doesn't work.

Hello. I will change this review once this problem is fixed. I cannot contact your support at all. I have been trying for almost two weeks with no response. The 24-hour chat has no response and the emails I have sent have not received a response. My problem is that 40% of my orders are listed as pending and that should not be the case. In Shopify there is a courier listed but for some of the orders the courier shows up as N/A in ordertracker. I do need this problem fixed and a response would be great.

im new to ordertracker but i hear great things about it and the support is amazing Chloe was very quick and helpful. would definitely recommend this app to dropshippers

Excellent service, including Chloe, she is a great person, she helped me and answered all my doubts

I use ordertracker since the start of my store and could definitely recommend it if you are dropshipping. It adds more trust to your store and gives your customers an idea where their package is. The app is simple and does what it needs to do, no need to add more bells and whistles.

OrderTracker is the best app we have hooked up to our site. Indispensable and crucial to our customer service strategy.

The team at OrderTracker particularly "Chloe" from customer support have also been instrumental in making the setup & use of OrderTracker a real pleasure.

I can't wait to see the new improvements they're making to the app, I know it'll be a real game changer.