Avis (89)
Affiner
-
Par note
The service is good, but they deduct unpaid orders from your package, which won’t even have a tracking code—you’ll be paying for something you won’t even use. The support is terrible; they neither solve issues nor explain things. To this day, I don’t know how the upsell works. I’ve asked several times, and they don’t even reply.
Hello, we apologize for the inconvenience you’ve faced in reaching our support team. Kindly consider opening a new live chat ticket within the app, and we’ll promptly address your concerns. Thank you for choosing Ordertracker.
Eu estava usando esse app no plano gratuito e fui fazer o teste de 7 dias grátis no plano de 11 dólares do app Order Tracking, porém no sétimo dia desinstalei ele e mesmo assim veio cobrança pra mim, por favor preciso que me façam o reembolso pra mim, pois usei apenas o período de teste gratuito
Sie bieten 24/7 Support an, aber wenn wenn man Hilfe braucht, dann meldet sich niemand. Habe es mehrmals versucht. Als ich dann Glück hatte, das sich jemand meldet, wurde mein Problem angeblich an die Technik weitergeleitet. Nach 3 Tagen besteht das Problem immer noch, dass die Trackingnummern nicht richtig funktionieren und es zeigt dem Kunden an, dass das Paket nicht gefunden wird! Das ist ein No-Go!!! Und jetzt meldet sich wieder niemand....
So kann ich die App nicht gebrauchen!
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie mit unserem 24/7-Support erfahren haben. Wir verstehen Ihren Ärger und möchten Ihnen versichern, dass wir aktiv daran arbeiten, das Problem mit den Tracking-Nummern zu lösen. Leider haben wir derzeit keine geschätzte Zeit, wann das Problem behoben sein wird.
Ihr Feedback ist uns sehr wichtig, und wir danken Ihnen für Ihre Geduld, während wir an einer Lösung arbeiten. Wenn Sie weitere Fragen oder Bedenken haben, zögern Sie bitte nicht, sich an uns zu wenden.
Vielen Dank, dass Sie unseren Service gewählt haben, und wir hoffen, Ihre Erfahrung in Zukunft zu verbessern.
Hello. I will change this review once this problem is fixed. I cannot contact your support at all. I have been trying for almost two weeks with no response. The 24-hour chat has no response and the emails I have sent have not received a response. My problem is that 40% of my orders are listed as pending and that should not be the case. In Shopify there is a courier listed but for some of the orders the courier shows up as N/A in ordertracker. I do need this problem fixed and a response would be great.
Hello, we apologize for the inconvenience you’ve faced in reaching our support team. Kindly consider opening a new live chat ticket within the app, and we’ll promptly address your concerns. Thank you for choosing Ordertracker.
1 étoiles en raison du LiveChat support qui ne répond pas. Même le support normal ne répond pas.
Dommage l'application pourrait être très bien mais il y a des problèmes.
- Les suivis de Mondial Relay ne sont pas reconnus.
par exemple: tracking: 96810866
https://www.mondialrelay.fr/suivi-de-colis?codeMarque=CC&numeroExpedition=96810866
- quand on a plusieurs tracking dans une commande, la page de statut de la commande est en Anglais (au lieu du Français).
Et quand on clique le bouton "Suivre ma commande" pour afficher la page de tracking, la page ne donne que le dernier tracking.
Après 4 jours d'attente d'un retour du support, AUCUN RETOUR.
Je désinstalle l'application car vraiment pas au point.
After 4 days of waiting for a response from support, NO RETURNS.
I uninstall the application because it really doesn't work.
Bonjour, nous nous excusons pour le désagrément que vous avez rencontré en essayant de contacter notre équipe de support.
Le problème à été résolu et nous avons répondu à vos emails mais le message semble avoir été perdu.
Merci d'avoir choisi Ordertracker.
Ótimo aplicativo, cumpre o que promete. Funcionalidades bem claras ao utilizar, fácil para rastear as encomendas.
Excelente ferramenta, facilita de mais a sua operação. Fácil de usar, muito intuitiva e te poupa muito tempo. Funciona 10 de 10
Gostei da experiência. O aplicativo é simples de mexer, porém eficiente. Muito intuitivo.
Aplicativo muito bom para a loja, super indico e nao fico sem usar.
Facilita meu dia a dia.
O aplicativo é muito bom para fazer o acompanhamento dos pedidos, recomendo!
Muito bom
melhor app da shopify
muito bom, uso demais!
Very good app, works perfectly smooth.
Bom e simples de usar
gostei facil e pratico de usor
Aplicativo bom e eficiente
The application is extremely important. Very good!
Muito bom e eficiente!!! Recomendo!!!
If you run an online store and are looking for a reliable way to help your customers track their orders, Order Tracker - Track & Upsell is the perfect solution! This app makes order tracking simple and efficient, enabling your customers to stay updated on their purchases with ease.
In addition to enhancing customer satisfaction by providing clear, real-time updates, the upsell feature is an excellent way to boost your sales and strategically promote additional products.
Very good app. It is helping a lot in tracking my customers' orders, simple to use.
Esse aplicativo é simplesmente incrível, deixou meu site muito profissional e agilizou demais minha vida.
parfait pour les nouveaux dropshippers, je recommande !
Gostei muito do script de rastreio , muito util
This app is amazing, making orders so simple and efficient. Essential for my website
I liked it and it was good. Trackes well and good support. Would recommend it.
Highly recommend app, doing great and easy to use ! Prices are fair comparing to other tracking apps !
If you're running an online store and looking for a reliable way to help your customers track their orders, Order Tracker - Track & Upsell is a must-have app! This tool streamlines order tracking, making it easy for customers to stay updated on their purchases.
Not only does it enhance customer satisfaction by offering clear, real-time updates, but the upsell feature is a fantastic way to boost your revenue without any additional hassle. The app is intuitive, user-friendly, and integrates seamlessly into your store.
We need more apps like this to improve customer experience and operational efficiency. If you want to enhance your store’s functionality, this app is highly recommended. Install it today and see the difference!
Muito bom! Eu indico!
Love this app! Great level of customization, 100%approved
It is good. Works well and customers can track their order well.
Best tracking app with lots of customizations!
Aplicativo muito bom recomendo muito ele
Simplesmente incrível! Super recomendo. Atendeu todas as minhas expectativas.
Super recomendo
Looks good. simple layout, nice URL generated, all good so far. Cannot complain
I been using Order Tracker fow a while now, and i can say that Order Tracker is easily the best app you can choose to install to your store, its free, easy to setup and even works better than 17Track in my opinion. recommended.
Great app! I always use it to track my orders. I recommend
One of the main reasons I recommend Ordertracker is its ease of use and the clarity it provides on the delivery status of orders.
Great App, Great customer service. thank you
J'utilise OrderTracker depuis quelque mois, mes clients sont très satisfait des fonctionnalités que cette application offre, tout comme moi, je recommande !
Aplicativo muito bom, rastreia todas as transportadoras e tem uma ótima interface de rastreio para o cliente! Recomendo.
Muito bom em todas as funções, mas cobra muito para poucos pedidos e é preciso trocar logo para o maior plano..
Great customer service
Very nice & easy to navigate order tracking app. The pricing is fair for both sides & everything so far seems to be working just fine. Thanks Ordertracker.
Very helpful and quick response!
I was very well attended to by Chloe and solved my problem!
im new to ordertracker but i hear great things about it and the support is amazing Chloe was very quick and helpful. would definitely recommend this app to dropshippers
app is good but since last week it has been having problems, I only had 8 orders this month and the app is saying that I used up 50 credits?!?! I called the "24/7" chat several times without any response...I'll try to reinstall...hopefully it will be resolved!
This review is mainly due to the support that doesn't exist! When they return I will change my review
Hello, we apologize for the inconvenience you’ve faced in reaching our support team. Kindly consider opening a new live chat ticket within the app, and we’ll promptly address your concerns. Thank you for choosing Ordertracker.
awesome, Straight to the point & best free features
Aplicativo muito bom, só poderia aumentar a quantidade de pedidos para o início visto que muita gente faz pedido e não paga
gostei !!!
Sem problema algum o app cumpre o que promete.
Estou utilizando versão grátis no momento, e estou gostando. Tive um problema de erro na página de rastreio no meu menu, e a assistência me ajudou na hora que mandei menssagem no chat. Até o momento, está tudo certo.
Intuitiva y muy útil para mi tienda.