Ordertracker ‑ Track & Upsell
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Recenzje (62)
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We had a very disappointing experience with Order Tracker.
We installed the app on a trial account, configured the settings and were comfortable knowing the trial version was limited to 5 customer communication updates per month. The plan was to evaluate the app and then consider upgrading to a paid subscription if it delivered value.
However, a few days ago, Order Tracker updated the tracking information on 9,553 historical orders, most of which were orders from several years old. This resulted in customers receiving unexpected notifications about long-completed orders, creating significant confusion and a substantial amount of unnecessary work for our customer service team.
We attempted to contact support via both the in-app chat and email but have still not received no response.
We've since removed the app. Hopefully our experience helps other merchants avoid a similar situation.
Hi, and thank you for the honest feedback, I'm truly sorry for the disruption this caused you and your team. This was our fault.
A sync issue updated tracking on historical orders and triggered notifications on old, completed orders.
It was system-generated and unintended, unrelated to your trial limit.
We've since fixed the root cause: customer notifications are now strictly limited to recent orders across the whole app, so this can't happen again.
I also apologize for the slow support reply.
Works well and consistently for tracking orders. Ui integrates well into existing store theme and colour schemes
MUY BUENA APP!!
Aplicativo muito útil. Funciona bem, o suporte também é muito bom. Bastante recomendado para empresas que estejam iniciando. Pra quem já está a algum tempo no mercado e tem um alto fluxo tem também as versões pagas que são muito boas também.
Recomendo.
Using this tracking app since almost year, doing great and easy to use ! Prices are fair comparing to other tracking apps !
Great app
This order tracker app is a game-changer! It seamlessly integrates with my Shopify store, providing my customers with a real-time view of their order status. The branded tracking page looks professional and instills confidence in my brand. I've noticed a significant decrease in customer inquiries about order status since I implemented this app. Highly recommended for any Shopify store owner looking to enhance customer experience!
1 tous les jours
2 oui je recommande, car très simple d'utilisation et très intuitif pour les clients
3 la personnalisation pourrait être améliorer notamment les couleurs ou l'emplacement de la page de tacking
Cool
Great application. I like using it.
