Ordertracker ‑ Track & Upsell
Atende aos nossos mais altos padrões de desempenho, design e integração. Saiba mais Abre em nova janela
Avaliações (62)
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We had a very disappointing experience with Order Tracker.
We installed the app on a trial account, configured the settings and were comfortable knowing the trial version was limited to 5 customer communication updates per month. The plan was to evaluate the app and then consider upgrading to a paid subscription if it delivered value.
However, a few days ago, Order Tracker updated the tracking information on 9,553 historical orders, most of which were orders from several years old. This resulted in customers receiving unexpected notifications about long-completed orders, creating significant confusion and a substantial amount of unnecessary work for our customer service team.
We attempted to contact support via both the in-app chat and email but have still not received no response.
We've since removed the app. Hopefully our experience helps other merchants avoid a similar situation.
Hi, and thank you for the honest feedback, I'm truly sorry for the disruption this caused you and your team. This was our fault.
A sync issue updated tracking on historical orders and triggered notifications on old, completed orders.
It was system-generated and unintended, unrelated to your trial limit.
We've since fixed the root cause: customer notifications are now strictly limited to recent orders across the whole app, so this can't happen again.
I also apologize for the slow support reply.
Works well and consistently for tracking orders. Ui integrates well into existing store theme and colour schemes
Aplicativo muito útil. Funciona bem, o suporte também é muito bom. Bastante recomendado para empresas que estejam iniciando. Pra quem já está a algum tempo no mercado e tem um alto fluxo tem também as versões pagas que são muito boas também.
Recomendo.
The service is good, but they deduct unpaid orders from your package, which won’t even have a tracking code—you’ll be paying for something you won’t even use. The support is terrible; they neither solve issues nor explain things. To this day, I don’t know how the upsell works. I’ve asked several times, and they don’t even reply.
Hello, we apologize for the inconvenience you’ve faced in reaching our support team. Kindly consider opening a new live chat ticket within the app, and we’ll promptly address your concerns. Thank you for choosing Ordertracker.
Instalei este app por recomendação e fiquei impressionado com a facilidade de uso. Agora, meus clientes podem acompanhar seus pedidos diretamente na página inicial, com informações de rastreamento sempre acessíveis. Simples, prático e eficiente!
Aplicativo cumpre o que promete e o atendimento é excelente. Recomendo!
MUY BUENA APP!!
O app é ótimo e tem muitas funcionalidades, além de melhorar a experiência do cliente também ajuda muito no controle de pedidos. Recomendo!
Using this tracking app since almost year, doing great and easy to use ! Prices are fair comparing to other tracking apps !
Aplicativo muito bom, fácil e intuitivo. Recomendo!
