Ordertracker ‑ Track & Upsell

Good app! Highly recommend only if there was a way to edit more on tracking page on store template. 9/10

We had a very disappointing experience with Order Tracker.

We installed the app on a trial account, configured the settings and were comfortable knowing the trial version was limited to 5 customer communication updates per month. The plan was to evaluate the app and then consider upgrading to a paid subscription if it delivered value.

However, a few days ago, Order Tracker updated the tracking information on 9,553 historical orders, most of which were orders from several years old. This resulted in customers receiving unexpected notifications about long-completed orders, creating significant confusion and a substantial amount of unnecessary work for our customer service team.

We attempted to contact support via both the in-app chat and email but have still not received no response.

We've since removed the app. Hopefully our experience helps other merchants avoid a similar situation.

Works well and consistently for tracking orders. Ui integrates well into existing store theme and colour schemes

Aplicativo muito útil. Funciona bem, o suporte também é muito bom. Bastante recomendado para empresas que estejam iniciando. Pra quem já está a algum tempo no mercado e tem um alto fluxo tem também as versões pagas que são muito boas também.

Recomendo.

OrderTracker is the best app we have hooked up to our site. Indispensable and crucial to our customer service strategy.

The team at OrderTracker particularly "Chloe" from customer support have also been instrumental in making the setup & use of OrderTracker a real pleasure.

I can't wait to see the new improvements they're making to the app, I know it'll be a real game changer.

app is good but since last week it has been having problems, I only had 8 orders this month and the app is saying that I used up 50 credits?!?! I called the "24/7" chat several times without any response...I'll try to reinstall...hopefully it will be resolved!
This review is mainly due to the support that doesn't exist! When they return I will change my review

Sie bieten 24/7 Support an, aber wenn wenn man Hilfe braucht, dann meldet sich niemand. Habe es mehrmals versucht. Als ich dann Glück hatte, das sich jemand meldet, wurde mein Problem angeblich an die Technik weitergeleitet. Nach 3 Tagen besteht das Problem immer noch, dass die Trackingnummern nicht richtig funktionieren und es zeigt dem Kunden an, dass das Paket nicht gefunden wird! Das ist ein No-Go!!! Und jetzt meldet sich wieder niemand....
So kann ich die App nicht gebrauchen!

1 tous les jours
2 oui je recommande, car très simple d'utilisation et très intuitif pour les clients
3 la personnalisation pourrait être améliorer notamment les couleurs ou l'emplacement de la page de tacking

The service is good, but they deduct unpaid orders from your package, which won’t even have a tracking code—you’ll be paying for something you won’t even use. The support is terrible; they neither solve issues nor explain things. To this day, I don’t know how the upsell works. I’ve asked several times, and they don’t even reply.

Application sympa, fonctionne bien...
Peut etre un peu plus de personnalisation et ce serait parfait !