Overall rating
4.6
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
December 12, 2023

Hello. I will change this review once this problem is fixed. I cannot contact your support at all. I have been trying for almost two weeks with no response. The 24-hour chat has no response and the emails I have sent have not received a response. My problem is that 40% of my orders are listed as pending and that should not be the case. In Shopify there is a courier listed but for some of the orders the courier shows up as N/A in ordertracker. I do need this problem fixed and a response would be great.

Raydin
United States
12 days using the app
VNA DIGITAL LTD replied December 14, 2023

Hello, we apologize for the inconvenience you’ve faced in reaching our support team. Kindly consider opening a new live chat ticket within the app, and we’ll promptly address your concerns. Thank you for choosing Ordertracker.

November 17, 2023

Service clients très réactif ! merci chloé

lumière & lueur
France
4 months using the app
September 29, 2023

I use ordertracker since the start of my store and could definitely recommend it if you are dropshipping. It adds more trust to your store and gives your customers an idea where their package is. The app is simple and does what it needs to do, no need to add more bells and whistles.

Helios Red Light Therapy
Netherlands
25 days using the app
September 19, 2023

OrderTracker is the best app we have hooked up to our site. Indispensable and crucial to our customer service strategy.

The team at OrderTracker particularly "Chloe" from customer support have also been instrumental in making the setup & use of OrderTracker a real pleasure.

I can't wait to see the new improvements they're making to the app, I know it'll be a real game changer.

Wolph
United Kingdom
10 months using the app
October 17, 2023

awesome, Straight to the point & best free features

Korenai
United States
5 days using the app
August 23, 2023

So far so good, excellent customer support.

Setting up was extremely simple, and integration with Shopify has been easy.

Tracking pages looking very professional - love it.

Highly recommend.

Snugify
United Kingdom
3 months using the app
September 19, 2023

Muito bom em todas as funções, mas cobra muito para poucos pedidos e é preciso trocar logo para o maior plano sempre

Woodsy
Portugal
3 months using the app
March 1, 2024

im new to ordertracker but i hear great things about it and the support is amazing Chloe was very quick and helpful. would definitely recommend this app to dropshippers

ElectronicWard
United States
September 12, 2023

This is the best order tracker Shopify app out there. It shows all steps and give customers a better understandign where is their package. I would recommend this to anyone.

GT collection
Slovenia
20 days using the app
February 26, 2024

app is good but since last week it has been having problems, I only had 8 orders this month and the app is saying that I used up 50 credits?!?! I called the "24/7" chat several times without any response...I'll try to reinstall...hopefully it will be resolved!
This review is mainly due to the support that doesn't exist! When they return I will change my review

Dhamma Brasil
Brazil
VNA DIGITAL LTD replied February 27, 2024

Hello, we apologize for the inconvenience you’ve faced in reaching our support team. Kindly consider opening a new live chat ticket within the app, and we’ll promptly address your concerns. Thank you for choosing Ordertracker.