Ordoro Inventory & More

Been using Ordoro for over a year. I don't even use all of the features but I do use them for shipping and drop shipping. Awesome customer service and a TON of features! Love the branded packing/picking slips and the drop-shipping abilities make our lives here much easier! Definitely worth the heftier price tag.

Ordoro has been a game-changer. We were looking for a software solution to help our team manage inventory more efficiently, reduce picking times and errors, and speed up order fulfillment. In our pursuit, we discovered Ordoro, a software that catered to our unique needs. With its array of features, including bulk printing, shipping presets, automation rules, and advanced pick and pack workflows, Ordoro became our ideal partner.

This synergy became most evident during peak season, when our team leveraged Ordoro’s pick lists, allowing our team to grab a hundred orders at once. This not only significantly reduced order-picking time but also bolstered accuracy, empowering our team to achieve more.

However, what truly sets Ordoro apart extends beyond its features. Right from our very first interaction with their Sales team, they not only understood our business but also had a personal connection, as Brian, their Sales Director, was a customer of ours. This personalized touch sealed the deal. As time went on, our initial positive impression only grew stronger. Unlike other competitors whose support tends to dwindle after onboarding, Ordoro's support remained constant. We had the privilege of connecting with a live person whenever needed, without the hassle of help desk tickets. Their support team not only addressed our immediate concerns but also played a role in enhancing our operational processes. Ordoro's support team alone is such a differentiator!

-Aaron

We love Ordoro! Their team is always looking for ideas to streamline the shipping experience and we are just amazed at all the capabilities. Their team was able to create a custom packing list and did such a great job!

We have been using Ordoro for about one year and we LOVE it. It is easy to use, takes care of all our shipping needs, integrates seamlessly with Shopify and the support has been terrific. When you call them, a REAL person answers and that person KNOWS their product and helps!

We've also saved money on shipping - a big plus for an on-line store and been able to offer shipping specials because of it.

The are other shipping apps around and we looked at most of them but we chose Ordoro and are pleased we did. We recommend it!

Ruth,
EMVI Chocolate

Ordoro is super amazing and awesome! They make processing and shipping orders super easy. Also, the support and help desk people are absolutely delightful!

We've saved a considerable shipment money over a long period with this app. Highly recommended

We really appreciate Ordoro. It makes shipping easier. Once in a while there is a hiccough but customer support is ready to help and they are always so friendly. If you need something urgent stay online and wait for a rep. If you hang up they even make the effort to call back! Thanks Ordoro!

Ordoro works nicely and has a lot of useful features. I would like to see a pricing model that works better for businesses where a lot of dropshoppers are required to have their own portals.

Increased my price from $99.00 a month to $199.00 per month. To top things off, t he price increase was retroactive to the beginning of August. They even tried to joke about the price increase by saying "Price increases suck but ..." Who doubles their price and expects to keep their customers???

Decent idea. Horrible execution. If I could give it -5 stars I would.

This is "simple UI, happy path" shipping software. Which would be great except it doesn't work. You're paying for software that intentionally doesn't have the bells and whistles that shipstation has, an easy interface. The kind of interface that is easy to turn into a mobile app, or navigate on an iphone. However, the decision to write the software using javascript modals means it is completely broken on mobile. So much for happy path.

The decision to make this a javascript browser side app also means that search is painfully slow after you have more than around 500 orders.

Syncing with your shopify store is problematic at best. Orders that are cancelled in shopify sometimes actually cancel in ordoro, other times they don't. Meaning you have to enter the cancellations twice or risk sending out product that wasn't paid for.

There is no mechanism to bulk edit the insurance amount, anymore. We sell some items at $105. We have to go through and print the labels on each of them individually or pay an extra $3 per shipment. The kicker here is they actually had this feature and it was working, but they decided to remove it. The removal actually created a horrible bug where every order got insured for the last insurance amount you manually entered. This bug was active on the site for about two months. Are they even testing this software?

And, while we're talking about insurance. They have the scummiest feature of defaulting you to their insurance provider, no matter how many times you select "carrier insurance."

No role based access to information -- we're an open company, but there's a limit to which I want my 3rd party fulfillment center to know my full sales data.

In the end we had to go back to buying every label individually.

And finally, once we decided to switch to a more full featured software package (shipstation), they locked our account as we were over the free limit -- never mind that we'd paid for the full month already and had merely opted to not renew. Yet another simple use case they didn't write the software to handle.

Overall, once you're bigger than their free tier you're better off using shipstation. If you try to use it after that point, you're just accruing technical debt that will come back to bite you eventually.

Go with shipstation. Same price, but actually usable.