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J'ai été surprise de ne pas avoir de réponse rapidement via le chat un vendredi.
Cependant, l'équipe est revenue vers moi dès le lendemain en m'expliquant que cette journée était fériée chez eux !
Ensuite la prise en charge de mon souci s'est déroulée parfaitement.
Bonjour,
Merci de nous avoir fait part de votre avis.
Nous sommes désolés d'apprendre que votre expérience en matière de communication n'a pas été satisfaisante. Nous vous prions de nous excuser pour le retard pris dans notre réponse, car nous étions en congé pour le Nouvel An lunaire à ce moment-là et nous n'avons pas pu vous aider immédiatement.
Nous avons désormais repris le travail à temps plein et nous vous avons contacté afin de vous aider à résoudre le problème actuel.
Nous vous informons vous avoir contacté par e-mail. Nous vous remercions de bien vouloir en prendre connaissance et de nous faire part de votre retour à votre convenance.
Nous restons à votre entière disposition et dans l’attente de votre réponse.
Bien cordialement,
A very useful app with flexible sections and easy customisation. It helps us build pages more efficiently without heavy coding. The support team has also been responsive and helpful.
Thank you so much for your kind feedback! We’re really glad to hear that the app has helped you build pages more efficiently and that you’re enjoying the flexibility and ease of customization. It’s also great to know our support team has been responsive and helpful — your words truly mean a lot to us.
Love these sections, so easy to use and look amazing. The support team is incredible too. I've only had the one issue, a theme conflict which they resolved quickly, without charge. The team also implemented a suggestion I had on how I'd like the theme to work differently, again no charge. I'd rate them higher if I could.
Hi Nick,
Thank you so much for the 5-star review!
I'm glad that we could help resolve the issue. Also, thank you for loving our designs, it really means the world to us ❤️ We ship new designs every month so please stay tuned.
I enjoyed our conversation about your business story as well, I'd love to hear more next time if you don't mind :)
Take care and have a nice weekend!
Hazel | OT: Theme Sections Team
We have just started our journey with OT: Theme Sections and so far an excellent experience. There are many sections which we are interested in using to update and breathe life into our older theme. Also, the support is awesome. I recommend getting the monthly subscription so that you have access to everything.
Hi there,
Thank you so much for sharing your experience! I’m really glad to hear you’re enjoying the app so far. And thank you for recommending us, I truly appreciate it.
If you ever need help or have ideas you’d like us to explore, just let me know. I’m always happy to chat.
Have a wonderful weekend ahead!
Hazel | OT: Theme Sections
Great app with plenty of freebies to try out. Great support too :-)
habe sie zusammen mit meinem shopify theme überwiegend bei den landing pages benötigt. alles bestens. empfehlenswert
I have been working with this app for quite a while and I really like it. It gives our shopify store so much more content to work with and so many more options to give the store a complete makeover if need be.
It matches very well with the way we work and the customer service is outstanding; very responsive and very good to work with and fast.
I recomment using OT Section: Theme Sections to every shopify store, because it gets your creative juices flowing while also preparing your store for upcoming events or themes. 10/10
Thank you for the wonderful review! We’re really glad to hear the app fits your workflow and gives you the flexibility you need. It’s great to know our support team has been helpful and responsive.
We appreciate you trusting us with your business and recommending us to others. If you ever have questions or ideas, feel free to reach out. We’re just a chat away.
Have an awesome day and take care!
Hazel | OT: Theme Sections
Great plugin with so many customization options and great features. It really helped me create beautiful landing pages for my website with so much flexibility around it!
Would definitely recommend trying and playing around with their features! Great Plugin!
Thank you for sharing your experience! I’m glad to hear the customization options helped you build landing pages the way you imagined. Flexibility is something we care about deeply, so it’s great to know it made a real difference for you.
We’re adding new designs regularly, so I hope you’ll continue enjoying the app. If there’s any design style you’d love to see next, I’d be happy to hear your suggestions.
Have a wonderful day!
Hazel | OT: Theme Sections
Camellia and the team were great! Quick and easy to work with.
Super Kundensupport-Schnelle Reaktion und schnelle Problemlösung. Kann ich empfehlen!
Hallo,
vielen Dank für die netten Worte! Es freut mich immer sehr zu hören, dass unser Support-Team Ihnen weiterhelfen konnte. Wenn Sie jemals Unterstützung brauchen, sind wir nur einen Chat entfernt :)
Ich wünsche Ihnen einen wunderbaren Tag – passen Sie gut auf sich auf!
Hazel | OT: Theme Sections Team