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J'ai été surprise de ne pas avoir de réponse rapidement via le chat un vendredi.
Cependant, l'équipe est revenue vers moi dès le lendemain en m'expliquant que cette journée était fériée chez eux !
Ensuite la prise en charge de mon souci s'est déroulée parfaitement.
Bonjour,
Merci de nous avoir fait part de votre avis.
Nous sommes désolés d'apprendre que votre expérience en matière de communication n'a pas été satisfaisante. Nous vous prions de nous excuser pour le retard pris dans notre réponse, car nous étions en congé pour le Nouvel An lunaire à ce moment-là et nous n'avons pas pu vous aider immédiatement.
Nous avons désormais repris le travail à temps plein et nous vous avons contacté afin de vous aider à résoudre le problème actuel.
Nous vous informons vous avoir contacté par e-mail. Nous vous remercions de bien vouloir en prendre connaissance et de nous faire part de votre retour à votre convenance.
Nous restons à votre entière disposition et dans l’attente de votre réponse.
Bien cordialement,
A very useful app with flexible sections and easy customisation. It helps us build pages more efficiently without heavy coding. The support team has also been responsive and helpful.
Thank you so much for your kind feedback! We’re really glad to hear that the app has helped you build pages more efficiently and that you’re enjoying the flexibility and ease of customization. It’s also great to know our support team has been responsive and helpful — your words truly mean a lot to us.
Love these sections, so easy to use and look amazing. The support team is incredible too. I've only had the one issue, a theme conflict which they resolved quickly, without charge. The team also implemented a suggestion I had on how I'd like the theme to work differently, again no charge. I'd rate them higher if I could.
Hi Nick,
Thank you so much for the 5-star review!
I'm glad that we could help resolve the issue. Also, thank you for loving our designs, it really means the world to us ❤️ We ship new designs every month so please stay tuned.
I enjoyed our conversation about your business story as well, I'd love to hear more next time if you don't mind :)
Take care and have a nice weekend!
Hazel | OT: Theme Sections Team
Excellent customer support. very friendly and easy to talk to. Nothing is too much trouble. Recommended!
Hi Gav,
Thank you so much for the 5-star review! I'm really glad I could help, and I truly appreciate your trust in us. Feel free to reach out anytime if you need any help.
Take care and have a wonderful day~
Best regards,
Hazel | OT: Theme Sections Team
Great app with plenty of freebies to try out. Great support too :-)
Thank you so much for your kind feedback! We're glad to hear you're enjoying the app and the freebies it offers. It’s also great to know our support team has been helpful. We truly appreciate your support!
habe sie zusammen mit meinem shopify theme überwiegend bei den landing pages benötigt. alles bestens. empfehlenswert
We have just started our journey with OT: Theme Sections and so far an excellent experience. There are many sections which we are interested in using to update and breathe life into our older theme. Also, the support is awesome. I recommend getting the monthly subscription so that you have access to everything.
Hi there,
Thank you so much for sharing your experience! I’m really glad to hear you’re enjoying the app so far. And thank you for recommending us, I truly appreciate it.
If you ever need help or have ideas you’d like us to explore, just let me know. I’m always happy to chat.
Have a wonderful weekend ahead!
Hazel | OT: Theme Sections
This is a very good application that perfectly solved our big problem. The customer service staff also easily guided me through my technical issues. Our team really likes this company's plugin store.
Super Kundensupport-Schnelle Reaktion und schnelle Problemlösung. Kann ich empfehlen!
Hallo,
vielen Dank für die netten Worte! Es freut mich immer sehr zu hören, dass unser Support-Team Ihnen weiterhelfen konnte. Wenn Sie jemals Unterstützung brauchen, sind wir nur einen Chat entfernt :)
Ich wünsche Ihnen einen wunderbaren Tag – passen Sie gut auf sich auf!
Hazel | OT: Theme Sections Team
Such a great app if you need to add some extra sections to your theme. Great support also.
Hi there,
Thank you so much for your 5-star review! I’m thrilled to hear that the app and our support team have been helpful to you, it truly means a lot to us.
We’re always improving the app and releasing new designs every month, so stay tuned 😊
If you need help with anything, our support team is always happy to help.
Have a lovely day,
Hazel | OT: Theme Sections Team