OTP+ B2B SMS & Social Login

Asked about verification funnel analytics and support showed me a report I didn't know existed — completion rate, average time to verify, drop-off at each step, segmented by device type. The data showed mobile users complete faster than desktop users. Changed how I think about our checkout optimization priorities.

OTP codes were expiring before the SMS arrived for customers on slower networks. Support extended the expiry window from 60 seconds to 180 seconds on our account. No more expired-code complaints from customers in rural areas with weaker cellular coverage. Simple fix, real impact.

Wanted to skip verification for our Gold tier loyalty members. Support configured a customer tag exemption — anyone tagged 'gold-tier' bypasses OTP automatically. My best customers get a frictionless experience while new customers still get verified. Exactly the segmentation I was hoping for.

The verification input was rendering behind the keyboard on mobile and customers couldn't type their code. I reported it to support expecting a 'we'll look into it' response. Instead they identified it as a z-index conflict with our theme's mobile overlay, sent me a two-line CSS fix, and it was resolved the same day. That turnaround on a visual bug impressed me.

Repeat Customers were getting frustrated with verifying their phone every single login. Support showed me the trusted device setting I'd missed during setup it remembers verified devices for 30 days. Turned it on, complaints stopped the same week. Small toggle, Big impact on the customer experience.

I asked about conditional verification based on cart value and support set it up remotely during our chat. Orders under $150 go straight through; anything above triggers Phone Verification. Checkout friction dropped noticeably on small orders, while High-value ones still get the fraud check. Exactly the balance I was looking For.

POS transactions were triggering OTP verification for our in-store staff. Support explained how to exclude POS channel traffic from the verification rules. The fix was a single channel filter. Staff can ring up sales without interruption now, while online customers still get verified.

We were losing UK customers at checkout because the verification code took too long to arrive. Support looked into our account settings and found we were routed through a secondary SMS gateway for European numbers. They switched it to the direct route and response times dropped from 30+ seconds to about 5. Nobody told us there were different routing options — support just found the problem and fixed it.

The app resolved two problems for me on shopify:
1. Quicker login as compared at shopify own customer login
2. OTP based login in addition to gmail or apple login

If you are stuck somewhere, you can be assured of receiving prompt and meaningful responses from their helpdesk.

Really happy with OTP+! It's a very useful app for our Shopify store, and the support team is super responsive whenever we need assistance. Excellent service!