SC Back in Stock Restock Alert
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Paying peanuts for the app so don't be surprised if you're getting lukewarm support.
I've asked for help to customise the email notification. Also asked if we can receive a test email. The out of stock form is also not appearing on selective product pages.
Took them 5 days to tell me to clear browser cache and use my own CSS stylesheet to customise the form. Well done, East Side Co.
Hi Good Dog People
I'm sorry you felt our support wasn't you were expecting. I've reviewed the email correspondence with our support team - the latest email from us was this morning, and it looks like it resolved the questions you had. If you need any further help or have more questions, just reply to the latest message.
Kind regards
Eastside Co
After some initial issues with not being able to get hold of support, once we were able to make contact, the issue we were having with the coding making the email me button look different on one of our products was quickly resolved.
Looking forward to using the app to its full potential and saving us time tracking out of stock alerts from our customers.
Hi there
sorry you've been having trouble - I've spoken to a colleague on our support team who has been emailing you to try and resolve the issue. Just to confirm, we are UK-based and work office hours Monday to Friday.
An email from you was received yesterday at 18:49 and he responded today. Prior to that there was an email on 8th which he responded to as well - I'm not sure where the emails are that you mention you've not had a response to. My colleague has asked for collaborator account access - if you could respond to this he'll be able to look into it for you.
I'm sorry the app isn't running as you'd like it to at the moment but I'm confident our support team can sort it out for you! If you reply to his email we can get this moving.
Best
Eastside Co
Developer installed the app and I am currently sitting with NO add to cart button on any of my product sales pages losing sales by the minute.
PLEASE SOMEONE CONTACT ME TO FIX THIS ISSUE, I HAVE CALLED AND EMAILED WITH NO RESPONSE.
Great service! The problem was resolved quickly and efficiently! I recommend
Haris and Smiljan provied fast answers to match their design app to my website, i recommand !
Watch out. The 14-day trial is only for the basic email-only version, although nowhere on the page does it say that. I was tricked into spending $$ to get the app. After auto-installation, the notification box did not appear in a logical position, so I reached out to support for help on these two issues. A basic non-response was given to my concerns. Furthermore, I cannot seem to be able to test the SMS since it doesn't seem active even though I selected the Starter Plan. I am uninstalling the app and finding another solution. One star + one extra star for at least responding to my email.
Thanks for taking the time to write a review of Now Back in Stock.
We agree that it wasn't clear enough that the 14 day trial relates to the email only plan. We have now amended the details on the app listing so this is more obvious.
We're sorry you feel you were tricked into spending money through the charge approval process. Our support team addressed this in their response and have offered a refund - please follow their instructions and they will deal with this for you.
Regarding your technical issues with the app, our support team have also offered to assist and make the changes on your behalf. If you change your mind about uninstalling the app, please follow the instructions in their message and they can make the changes in the areas you were having trouble with.
Kind regards
Eastside Co
Email Support 4 times but no heard any reply from their.'
Useless Apps and Lack of Support
Really great customer support! I got help within no-time, it was friendly, helpful and we could figure out, that the problem wasn't in the app, but on my own side. The app itself does absolutely what it should do. It is setup and styled very easily. I absolutely like it!
Recently incorporated the Now Back In Stock app on our Shopify store.
The Eastside Co support team were great in providing prompt feedback to queries and helping us install this effectively. Special shout out to Elicia, thanks for all your help.
Too early to talk about benefits but highly recommend using the free trial opportunity to see how it can be integrated on your store.
We have just installed your BackinStock app and it’s working fine but we need one change. Customers are receiving Back in Stock email form notifications@nowinstock.co we want to change this email address.
Can you please tell us how can we change the notifications@nowinstock.co email to our store email address
Hi there
Thanks for your review and your support query. I understand our support team have had a dialogue with you today to answer your question. If, once it's resolved, you're happy with the outcome, you'd be able to revise your review to a 5 star it would be really appreciated!
Kind regards
Eastside Co