SC Back in Stock Restock Alert
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The support provided was excellent. Every time I requested assistance with the configuration, I received either a video tutorial that explained the process and made it simple for me, or they would even offer to handle the configuration themselves, which was even better. A big thank you to Nejla for her assistance. The app works great and was easy to install.
Awesome app!
I had some minor problems, but after a quick video consultation with Tarik, the application was fixed and works as good as before
So far I'm more than happy with the app. Customer Service is great and I always got immediate replies. The best you can get for a start up's budget.
I'm glad I found this app, exactly what I was looking for and support was very helpful when I contacted them!
Easy to use, customer service is excellent and very quick to respond and assist.
Really enjoying the ability for people to sign up for SMS notifications. Very effective.
Love this service! They are super responsive and willing to work with you on the design and layout of how the message will look! Highly recommend!
I changed to other apps that are easier to use with faster customer service even on weekends. I have edited this review after got a reply from the developer of the app. Changed my review from 2 stars to 4 stars.
Hi
We're sorry you found the app hard to use. Our support team work UK office hours Monday to Friday - after you contacted them on Saturday 6th Feb, they replied to you on Monday 8th Feb but had no response back from you. I can see you've tried another app in the meantime, but if you'd like any assistance with NBIS, just reply to their email.
10/02/21 - thank you for updating your review - we appreciate it. If you decide to try any of our apps in the future, just get in touch and we'll be happy to help!
All the best
Eastside Co
This has worked really well for our shop, and the support has been amazing. They were even able to quickly add code so that only some of our items got the "Back in Stock" capability on them. Perfect, and great for customer service
Thanks for taking the time out to write a review of Now Back in Stock, and we're really pleased you've been happy with both the app and the support. We hope it continues to help you capture lots of additional revenue!
Best
Eastside Co
Delayed notifications which happen too frequently - customers only receive notifications 18 hours + later. It's a problem with high in demand restocks that tend to sell out quick; by the time the customer who signed up to be notified ONCE then product is back in stock receives their notification, the item is sold out again resulting in an unhappy customer who feels it's unfair practice by the business. This app is not worth unhappy customers, will be looking for another app.
Hi - thanks for taking the time to review the app and we're really sorry you had the experience you described.
The delayed notifications in your instance of the app this week was a technical issue, which has now been identified and fixed by our support team. I've sent you an email separate to this message - if you'd like to try the app again free of charge for a month (including SMS alerts as well as the email plan you were on before) please reply to my message and I'll organise that for you today.
Kind regards
Eastside Co
Easy setup. Simple and effective. Great support and fast response time. Very happy!