SC Back in Stock Restock Alert

SC Back in Stock Restock Alert

Avaliações (201)

Classificação geral
4,6
Número por nível de avaliação
  • 78% das avaliações são de 5 estrelas
  • 7% das avaliações são de 4 estrelas
  • 5% das avaliações são de 3 estrelas
  • 3% das avaliações são de 2 estrelas
  • 6% das avaliações são de 1 estrelas
26 de março de 2019

Watch out. The 14-day trial is only for the basic email-only version, although nowhere on the page does it say that. I was tricked into spending $$ to get the app. After auto-installation, the notification box did not appear in a logical position, so I reached out to support for help on these two issues. A basic non-response was given to my concerns. Furthermore, I cannot seem to be able to test the SMS since it doesn't seem active even though I selected the Starter Plan. I am uninstalling the app and finding another solution. One star + one extra star for at least responding to my email.

MinxStar
Estados Unidos
4 dias usando o app
Shop Circle deixou uma resposta 27 de março de 2019

Thanks for taking the time to write a review of Now Back in Stock.

We agree that it wasn't clear enough that the 14 day trial relates to the email only plan. We have now amended the details on the app listing so this is more obvious.

We're sorry you feel you were tricked into spending money through the charge approval process. Our support team addressed this in their response and have offered a refund - please follow their instructions and they will deal with this for you.

Regarding your technical issues with the app, our support team have also offered to assist and make the changes on your behalf. If you change your mind about uninstalling the app, please follow the instructions in their message and they can make the changes in the areas you were having trouble with.

Kind regards

Eastside Co

Data de edição: 5 de maio de 2018

Email Support 4 times but no heard any reply from their.'
Useless Apps and Lack of Support

Softlens Queen Store
Indonésia
3 dias usando o app
7 de agosto de 2023

Really great customer support! I got help within no-time, it was friendly, helpful and we could figure out, that the problem wasn't in the app, but on my own side. The app itself does absolutely what it should do. It is setup and styled very easily. I absolutely like it!

Steambow GmbH
Áustria
Aproximadamente 3 horas usando o app
5 de julho de 2017

Recently incorporated the Now Back In Stock app on our Shopify store.

The Eastside Co support team were great in providing prompt feedback to queries and helping us install this effectively. Special shout out to Elicia, thanks for all your help.

Too early to talk about benefits but highly recommend using the free trial opportunity to see how it can be integrated on your store.

Nemesisuk
Reino Unido
1 dia usando o app
9 de dezembro de 2023

Haris is amazing! He instantly understands my vision and assisted me and did all my work for me, saved my time, he helped me with other apps too. He is really sweet. Thank you so much!

Lotus God Car Accessories
Singapura
Aproximadamente 1 hora usando o app
15 de abril de 2020

We have just installed your BackinStock app and it’s working fine but we need one change. Customers are receiving Back in Stock email form notifications@nowinstock.co we want to change this email address.

Can you please tell us how can we change the notifications@nowinstock.co email to our store email address

Regency Mask
Estados Unidos
Aproximadamente 2 horas usando o app
Shop Circle deixou uma resposta 15 de abril de 2020

Hi there

Thanks for your review and your support query. I understand our support team have had a dialogue with you today to answer your question. If, once it's resolved, you're happy with the outcome, you'd be able to revise your review to a 5 star it would be really appreciated!

Kind regards

Eastside Co

4 de outubro de 2019

Recently subscribed to this app. It falsely claims that "it might take a few minutes until all updates are sent". I'll give it a few more hours and take my business elsewhere. The issue is clearly not resolved.

Saucey Farms & Extracts — Official Merchandise
Estados Unidos
Aproximadamente 1 hora usando o app
Shop Circle deixou uma resposta 7 de outubro de 2019

Hi - I'm sorry you experienced an issue with the app. If you had problems with notifications being delayed in the end, please let us know via our support email address and we'll be happy to provide the app for free for a month, including SMS.

Kind regards

Eastside Co

27 de fevereiro de 2021

I was charged $5 immediately after installing the app, but the app did not take effect in my store. I have deleted it.

SEOBEAN
Hong Kong, RAE da China
23 minutos usando o app
Shop Circle deixou uma resposta 2 de março de 2021

Hi - thanks for your review.

It appears that you already installed the app at an earlier date, which is when the free trial was used. Our support team have been in touch to sort the issue you mention about the app not taking effect - if you do not want to keep the app we can offer a refund.

Best

Eastside Co

30 de setembro de 2024

Iskra Art
Bulgária
19 dias usando o app
11 de novembro de 2024

Rieker Shoe Canada
Canadá
Aproximadamente 1 hora usando o app