SC Back in Stock Restock Alert
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Recensioner (195)
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The app worked good initially, but then I needed to buy tokens to keep sending out alerts. No problem, I paid for the tokens. But now the issue is that you can only get a certain amount of tokens per month. :( This is terrible if you are a business that constantly needs to alert your customers. I will have to look for another app that can accommodate me.
I also had issues with the timing of when the alerts are sent out. It is EXTREMELY DELAYED !
If you are a small business that does not need to update multiple times a month with multiple products ... then you should be fine with this app.
They are good with responding and helping to update your site if you need them too.
Thanks for your review and acknowledging our support team's help. I'm sorry that on this occasion we weren't able solve everything to your satisfaction.
Best regards
Eastside Co
The app has stopped working on my site. Notifications are not being sent as items restock, even with the manual prompt to send them. I have also reached out to your team three times asking for assistance without hearing anything back. Based on the other reviews, I checked all my spam folders to see if I was missing the responses. But, nothing has come through.
Hi there
Thanks for getting in touch. I understand our support team messaged and addressed the problem you were having, so hopefully the issue is resolved. If all is well, it would be really appreciated if you'd consider updating your review.
All the best
Eastside Co
I just installed the app and the support folks were very prompt and helpful thus far. I look forward to seeing how much this will help the business
Thanks for taking the time to leave a review of our app! Glad our support team were able to help too.
We're confident you'll see the benefit of the app on your store. All the best!
Eastside Co
Looks amazing + very quick response & help from customer support!! 100% recommended :)
Fast react time. Louis helped us in a professional manner. So far so good. App is working as expected. Thank you.
Glad the app is working for you, and thanks for your great review. I've passed your kind comments on to Louis :)
Didn't work for a while but customer service finally figured it out and refunded me for the first month! Thanks and excited to use this app!! The customer service team is great!! :)
So far I'm more than happy with the app. Customer Service is great and I always got immediate replies. The best you can get for a start up's budget.
Easy to use, customer service is excellent and very quick to respond and assist.
Really enjoying the ability for people to sign up for SMS notifications. Very effective.
Love this service! They are super responsive and willing to work with you on the design and layout of how the message will look! Highly recommend!
Currently doesn't work if your product has variants... So any product that has a drop down option to pick sizes, colors, etc doesn't work. I've waited almost two weeks for support and they still are not responding frequently or even updating me. Just telling me that it is installed correctly, then has emailed once since saying that they are looking into this.
I'm currently paying for the app to work on just a few items, when I have nearly 100 items not working... Terrible customer service.