SC Back in Stock Restock Alert
評價 (179)
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Worked well for a while but then we started experiencing issues. Customers complained that they were receiving error messages when trying to register. The support team were not able to help with our issue so we uninstalled this app.
Hi
Thanks for taking the time to review the app and we're sorry you uninstalled it. The problem you describe was that the customer in question had unsubscribed previously. If this happens, they are unable to subscribe again - however our dev team can manually re-add the email address in this situation.
Best
Eastside Co
Very useful app. With HTML you can create a very nice email (their template is a bit basic) and with a click have it sent out to everyone who has signed up.
Louis is very helpful and helped us to implement the sign-up form so that it has the same style as the rest of the website and he also helped with some of the email HTML.
Overall, very useful app which allows you to see where demand is, particularly by variant, and this helps to guide our manufacturing plans.
Hi, thank you for taking the time to review Now Back in Stock - we really appreciate it. It's good to hear you're seeing the value in the app, both from a manufacturing planning perspective, and hopefully also through additional sales.
Kind regards
Eastside Co
I hope you guys see this. I just emailed you guys. The person below is having the same issue as me. Emails have stopped sending 2 days ago on the 7th. No replies on my inquiry also.
Hi there
Our support team have emailed you in response to your recent message so please work with them and they will resolve the issue.
Many thanks!
Eastside Co
Super helpful in setting up the app and getting it to look exactly how we would like. We have also definitely increased our sales by knowing who to reach out to when we are back in stock with specific items!
Highly recommend this app. Matt was so helpful with installing the application and customizing it exactly to match my theme! It's very simple to use and great for customers. My only recommendation would be to add analytics to track conversion as it would be helpful to measure!
it's an excellent app for the price - it works well and the support is responsive and helpful even a couple of years in. We've been using it for at least 2 years now.
Hi
Thanks for leaving a review and we're glad the app is working well for you! Thanks for your comments about our support team as well.
Kind regards
Eastside Co
Great app! Lets our customers know exactly when our products are back in stock.
After several years with this app mostly working well, it was not functioning on my latest attempt to notify customers. It took customer service 3 days to respond and 5 days to fix it, but I was eventually able to send the notifications--5 days after I had hoped to.
Hi there,
Firstly, thank you for being a long term customer of ours! Unfortunately our developers are UK-based so when we received your support request at 7.30pm on Friday night no one was available to help until Monday. Although we responded within 1 working day and resolved the issue within 2 working days we completely understand how frustrating this issue must have been for you.
We're incredibly grateful for your honest feedback and to prevent this happening again we have implemented a bot to resolve the most common support requests when we're not available.
We look forward to providing an improved quality of service to you in the future.
Kind regards,
The Eastside Co Team
The app looks very nice on page, and is a very good idea. Can't wait to try it out. Customer service is great as well :)
We started out absolutely loving this App and the great support. However, we had an issue about a month ago that we contacted them to urgently look into and haven't received a single reply. We have sent at least 4 follow up messages and still have not had a reply. Very disappointing; we are now looking into an alternative.