SC Back in Stock Restock Alert
符合 Shopify 的最高品質標準，速度快、易於使用，對商家深具價值。
評論 (161)
調整搜尋範圍
-
根據評分
The free version has a lot of functions including multilanguage which is very nice.
It's just: I installed it yesterday and already encountered so many problems. I am constantly chatting with the support and it's slowing me down.
Disappointing app. It's not built for Shopify at all. Unable to trigger any Shopify flow (including emails). Integrations are super limited. App is unable to request first name in any form - only email.
Worked well for a while but then we started experiencing issues. Customers complained that they were receiving error messages when trying to register. The support team were not able to help with our issue so we uninstalled this app.
Hi
Thanks for taking the time to review the app and we're sorry you uninstalled it. The problem you describe was that the customer in question had unsubscribed previously. If this happens, they are unable to subscribe again - however our dev team can manually re-add the email address in this situation.
Best
Eastside Co
After several years with this app mostly working well, it was not functioning on my latest attempt to notify customers. It took customer service 3 days to respond and 5 days to fix it, but I was eventually able to send the notifications--5 days after I had hoped to.
Hi there,
Firstly, thank you for being a long term customer of ours! Unfortunately our developers are UK-based so when we received your support request at 7.30pm on Friday night no one was available to help until Monday. Although we responded within 1 working day and resolved the issue within 2 working days we completely understand how frustrating this issue must have been for you.
We're incredibly grateful for your honest feedback and to prevent this happening again we have implemented a bot to resolve the most common support requests when we're not available.
We look forward to providing an improved quality of service to you in the future.
Kind regards,
The Eastside Co Team
I hope you guys see this. I just emailed you guys. The person below is having the same issue as me. Emails have stopped sending 2 days ago on the 7th. No replies on my inquiry also.
Hi there
Our support team have emailed you in response to your recent message so please work with them and they will resolve the issue.
Many thanks!
Eastside Co
Buggy and their server is dead slow. Support responds but often with canned responses, doesn't really feel like a partnership as with some other developers. I've had an ongoing issue which has not been fixed and the message is 'all will be fixed in the new version'... that has not appeared for 6 months. I'm out and moving my business elsewhere.
Thanks for your review. Our support team always investigate each issue individually, so I'm sorry if you feel like you've had canned responses and that they weren't able to resolve your issue on this occasion.
Kind regards
Eastside Co
Nice layout but doesnt see my variant IDs so it didnt work for me compared to other apps. When I asked them to fix this they said I had to contact my theme developer. Back to the another app I go.
Hi there
Thanks for your review of the app - we're sorry it didn't fit in with your theme as you expected it to. If you decide to speak with the theme developer and want to continue with Now Back in Stock, please let us know.
Kind regards
Eastside Co
The app worked good initially, but then I needed to buy tokens to keep sending out alerts. No problem, I paid for the tokens. But now the issue is that you can only get a certain amount of tokens per month. :( This is terrible if you are a business that constantly needs to alert your customers. I will have to look for another app that can accommodate me.
I also had issues with the timing of when the alerts are sent out. It is EXTREMELY DELAYED !
If you are a small business that does not need to update multiple times a month with multiple products ... then you should be fine with this app.
They are good with responding and helping to update your site if you need them too.
Thanks for your review and acknowledging our support team's help. I'm sorry that on this occasion we weren't able solve everything to your satisfaction.
Best regards
Eastside Co
I sold out on a product JUNE 2. A customer signed up to be notified when back in stock. This app send an email on JUNE 7 and again JUNE 9 to tell the customer the item was back in stock. PROBLEM was, I never increased inventory above 0 since it sold out JUNE 2. Not sure this app is even worth the $5. I may never get that customer back.
the customer service person Deepa was very helpful and solved my issue and answered all of my questions.
Easy to install and good customer service. Product Manager Tarik was quick and helpful!
Muy bien! Resuelto con mucha paciencia!
I'm glad I found this app, exactly what I was looking for and support was very helpful when I contacted them!
Fast customer service. The app is simple and works as it should.
I can recommend this app for everyone.
We use this app and like it. The support is 1st class and very quick. Download and use this app with confidence.
Hi
Thanks so much for taking the time to write a review of the app - we really appreciate it. We're glad it's working for you and helping your store!
Best
Eastside Co
Using this app on a few stores already, works good for us. We customized the widget to fit our theme. The support was responsive and helpful.
Hi - Thanks for taking the time to review the app - cheers!
Best
Eastside Co
We have just installed your BackinStock app and it’s working fine but we need one change. Customers are receiving Back in Stock email form notifications@nowinstock.co we want to change this email address.
Can you please tell us how can we change the notifications@nowinstock.co email to our store email address
Hi there
Thanks for your review and your support query. I understand our support team have had a dialogue with you today to answer your question. If, once it's resolved, you're happy with the outcome, you'd be able to revise your review to a 5 star it would be really appreciated!
Kind regards
Eastside Co
Best support we ever had. Thanks a lot for responding so fast and solving our problem with our theme.
Hi there
Thanks for the great review! Happy to help.
Kind regards
Eastside Co
Delayed notifications which happen too frequently - customers only receive notifications 18 hours + later. It's a problem with high in demand restocks that tend to sell out quick; by the time the customer who signed up to be notified ONCE then product is back in stock receives their notification, the item is sold out again resulting in an unhappy customer who feels it's unfair practice by the business. This app is not worth unhappy customers, will be looking for another app.
Hi - thanks for taking the time to review the app and we're really sorry you had the experience you described.
The delayed notifications in your instance of the app this week was a technical issue, which has now been identified and fixed by our support team. I've sent you an email separate to this message - if you'd like to try the app again free of charge for a month (including SMS alerts as well as the email plan you were on before) please reply to my message and I'll organise that for you today.
Kind regards
Eastside Co
Awesome functionality as well as customer service. Team were friendly and professional. Thank you for the help.
Thanks for your review - we're glad NBIS is helping your store! Don't forget to check out Cart Convert in the app store which may also be of use to you.
Kind regards
Eastside Co
Great customer service and app has been working really well so far - we needed help customizing the colors and the support team got it sorted for us really quickly :)
Hi - thanks for your great review of the app and our customer support team. We've passed your feedback on to them!
Kind regards
Eastside Co
This is a great and useful app. The developers provide excellent support and amazing customer service.
Thanks for your review! We've passed your feedback to our dev and support team.
Kind regards
Eastside Co
Super ! rapide ! Nikel !
J'ai eu ma réponse très rapidement, hyper efficace, j'avais besoin d'installer Now back in stock au milieu de ma fiche produit ! et c'est résolu ! Plus de stress !!
Merci!
Eastside Co
I am just at the beginning of using this app. Had trouble figuring out how to install it, due to a problem with Shopify, not with the app. However, I didn't know it was a shopify problem, so contacted Now Back In Stock's customer service, and I have to say it is the best I've used. Louis was so helpful at every step of the way, no matter how stupid my questions probably seemed. It is now up and running, and working great.
Thanks for your review and the great feedback! And don't worry, thee's no such thing as a stupid question. Louis and the team are always happy to help.
Kind regards
Eastside Co
Really great app and the support is very helpful. Integrated awesomly into my theme and easy to translate. Thanks!
Watch out. The 14-day trial is only for the basic email-only version, although nowhere on the page does it say that. I was tricked into spending $$ to get the app. After auto-installation, the notification box did not appear in a logical position, so I reached out to support for help on these two issues. A basic non-response was given to my concerns. Furthermore, I cannot seem to be able to test the SMS since it doesn't seem active even though I selected the Starter Plan. I am uninstalling the app and finding another solution. One star + one extra star for at least responding to my email.
Thanks for taking the time to write a review of Now Back in Stock.
We agree that it wasn't clear enough that the 14 day trial relates to the email only plan. We have now amended the details on the app listing so this is more obvious.
We're sorry you feel you were tricked into spending money through the charge approval process. Our support team addressed this in their response and have offered a refund - please follow their instructions and they will deal with this for you.
Regarding your technical issues with the app, our support team have also offered to assist and make the changes on your behalf. If you change your mind about uninstalling the app, please follow the instructions in their message and they can make the changes in the areas you were having trouble with.
Kind regards
Eastside Co
The best support received till today from any app developer. We're asking to change significant change on the app theme to match with our web store theme and the support team was very helpful each time. Great work !
Hi there - many thanks for your review! We appreciate you taking the time to write it, and our support team are always happy to help! :)
www.thefashionbible.co.uk
Great App! Customer service is fantastic, very quick response, helped me out with everything i needed help with. Thanks again
No problem! Thank you for your great review, it means a lot to us. All the best.
Fantastic support which gets back to you very quickly with a solution. The app itself works as advertised.
Thanks for taking the time to write a review of our app. Glad it's working well for you. All the best
Been using it for a few months because we are stuck with it since customers started waitlisting our products. One, it is incredibly slow and crashes nearly every single use. Two, it does not let you send to just one SKU, its actually quite random how it decides to send the alerts, you definitely cannot control it much within the app. Limiting this to three, sometimes it just decides not to send the alert to the customers at all... still not able to determine why this happens.
I'm on the very basic plan of $5 US a month and I find it SO helpful. I can see what people are really wanting me to restock on the site now and it definitely helps with my buying.
It always works perfectly! There was 1 day where I experienced a glitch in the system. Panicking because I rely on it so much I thought I could delete from my Shopify backend and then re-load it hoping that would fix the issue. I ended up making it worse and had to email customer support for help. Was blown away with the prompt response assuring me it would be fixed and everything was back to normal very quickly.
Great product and great support! Very happy with the service :)
The customer service deleted my lastest 3 theme backups (lastest 3 theme backups!!!! ) without my agreement. Yeah, they really did it! I still can't believe it! The asked me to ask for shopify support to recover, but shopify support replied that they had no backup. WTF? You can try this exprience again if you like to install this app.
brilliant customer service and really happy with the app. Thanks!
Does what we need and prompt / helpful support from devs. Many thanks!
Currently doesn't work if your product has variants... So any product that has a drop down option to pick sizes, colors, etc doesn't work. I've waited almost two weeks for support and they still are not responding frequently or even updating me. Just telling me that it is installed correctly, then has emailed once since saying that they are looking into this.
I'm currently paying for the app to work on just a few items, when I have nearly 100 items not working... Terrible customer service.
We love this app - and love the team behind it. They are very easy to work with - responsive, helpful and they always find a solution!
Great app! Fast installation if you need it :-) Appreciate it!!!
I requested help with the install and it was literally set up within a couple of hours! What amazing service (Louis)! We had our first two back-in-stock email signups within 30 mins of the app being set up.
The app works perfectly straight out of the box, doesn't even really need any customising.
Can't wait to see our sales increase with this simple and effective app!
Had to request an install due to my custom theme, and within 24 hours, Louis had everything up and running. Love how clean it looks on my site. It works as described. So far so good. Excited for the ability to alert customers via sms.
Easy to use, customer service is excellent and very quick to respond and assist.
Really enjoying the ability for people to sign up for SMS notifications. Very effective.
Excellent app! It helped me to bring customers back to my website many times. Simple to use. The support team was also very friendly and fast to solve my issues. I totally recommend.
Looks and works great, no issues. Thank you
Didn't work for a while but customer service finally figured it out and refunded me for the first month! Thanks and excited to use this app!! The customer service team is great!! :)
Love this service! They are super responsive and willing to work with you on the design and layout of how the message will look! Highly recommend!
This is a beautiful app and the support is very friendly and quick to respond.
this is an important app for me: because I am a small entrepreneur with a large collection I don't have a lot on stock but I do have products people want to buy again and again. With this ap I don't loose them to the competition. And it saves hours and hours of reacting to emails with 'can you give me a heads up when x is in stock?' . And support is great!
A good little app and a good price. Support was helpful to get it installed in my theme. I would like some extra options, but happy with the app.
So far I'm more than happy with the app. Customer Service is great and I always got immediate replies. The best you can get for a start up's budget.
Great Support and Great App...Thx Again!!!
Looks amazing + very quick response & help from customer support!! 100% recommended :)
Absolutely love this app! It offers a great way to stay in touch with customers when products are sold out and the price is very reasonable. I was unable to install it myself (couldn't figure it out). Contacted Matt at support and it was installed perfectly to match my theme without any problems. Excellent support, great app. Couldn't ask for any better. Highly recommend it! - Alexandria, www.blowoutboutique.ca
Must have app if you have items moving in and out of stock....and Matthew is very very helpful. He will do all the customization you need, to match it up to your theme.
such a great app, lets our customers know items are back in stock automatically - thanks www.TheVapourClub.com
Awesome app on www.UniversalMania.com and great customer support!